ClickSoftware held its annual user event in Miami a few weeks ago. Given that ClickSoftwareis one of the biggest providers in the field service space (over 700k resources optimized), it was vital that we were present to track updates and announcements. This was also the first ClickConnect user event held as a private company (Our commentary) and under the helm of new CEO, Tom Heiser.
Topics: mobile, News, Field Service, IoT, clicksoftware, clickconnect, utilities
In late October, I was extremely pleased to visit and serve as the chairman for Aftermarket 2015 in Noordwijk, the Netherlands. This is an annual conference for service leaders put together by the Copperberg group and my comrade Thomas Igou. The audience is primarily made up of senior-level service leaders of European organizations or the European units of global organizations.
Topics: Service Strategy, customer service, Field Service, Perspective, IoT, aftermarket, Europe
Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode.
Topics: Field Service, Service Innovation, Perspective, Uncategorized, 3D printing, service supply chain management, 3D printers, service parts
Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode.
Topics: Field Service, Service Innovation, Perspective, 3D printing, service supply chain management, 3D printers, service parts
What makes a perfect field service visit? If you’re in the business of field service, you’ve probably given that question a lot of thought. At The Service Council, we asked 180 organizations for their view of the perfect field service visit, and discovered that when it comes to serving customers onsite, perfection is less subjective than it might seem.
Topics: mobile, News, Field Service, Mobile Hardware, mobile devices, Mobile Apps, field agents, mobile maturity
What makes a perfect field service visit? If you’re in the business of field service, you’ve probably given that question a lot of thought. At The Service Council, we asked 180 organizations for their view of the perfect field service visit, and discovered that when it comes to serving customers onsite, perfection is less subjective than it might seem.
Topics: mobile, News, Field Service, Mobile Hardware, mobile devices, Mobile Apps, field agents, mobile maturity
MEMBER PROFILE:
Sean Jordan is a Service Director for BioTek Instruments. He has been a long standing supporter of The Service Council and is also on our Research Advisory Board. His question today is on vehicle reimbursement for field serivce engineers. He recently appeared on a Smarter Services Webcast hosted by The Service Council on Mid-Year Service Business Trends.
Topics: Member Questions, Field Service, Fleet Management
In this blog, I explore the prevalance of Technology in Service and Customer Support businesses.
Topics: Sean Jordan, Scheduling & Routing, iPad, Internet of Things, Service transformation, Pitfall Avoidance, Service Parts Management, Mobility, BioTek Instruments, ERP, Technology Evaluation, iPhone, CRM, Technology Investment Trends, Field Service, Contract & Warranty Management, voice of the customer, Mobile Hardware, Logistics, Perspective, knowledge management, Repair Depot, GPS, big data, IoT
With the launch of Windows 10, Microsoft has been in the news. By most accounts, Windows 10 has been well reviewed and received. Perhaps not garnering as much news is Microsoft’s foray in CRM field service with the acquisition of FieldOne Systems. (Note: Microsoft has also recently acquired FantasySalesTeam, a sales gamification tool). My take on the deal:
Topics: fieldone, News, Field Service, service automation, microsoft
Its been a few weeks since we published our blog on Video and Assisted Field Service which has been popular garnering a great level of response from our community. The article has also been picked up by the likes of publications like Field Service Digital.
Topics: LogMeIn, SightCall, ScopeAR, augmented reality, APX Labs, assisted reality, Field Service, Perspective, caugnate, RescueLens