--- title: The Service Council's Blog | augmented reality description: augmented reality | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [ClickSoftware Seeks a Course to Software Magic: A ClickConnect 2016 Review](https://blog.servicecouncil.com/clicksoftware-clickconnect-2016-review) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 15, 2016 5:58:45 PM - [Tweet](https://twitter.com/share) One of my favorite presentations at [ClickSoftware](http://www.clicksoftware.com)’s recent ClickConnect conference was from [J. Randall Hunt](https://twitter.com/jrhunt) at Amazon Web Services. While he spoke about Amazon’s cloud infrastructure and how it is empowering organizations such as NASA and SpaceX, he also spoke about innovation for the enterprise. In his presentation, he also introduced two extremely pertinent and powerful quotes, both of which are worthy of their status as inspirational posters/memes etc. [Read More](https://blog.servicecouncil.com/clicksoftware-clickconnect-2016-review) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/clicksoftware-clickconnect-2016-review#comments-listing) Topics: [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [customer engagement](https://blog.servicecouncil.com/topic/customer-engagement), [Perspective](https://blog.servicecouncil.com/topic/perspective), [clicksoftware](https://blog.servicecouncil.com/topic/clicksoftware), [fieldbit](https://blog.servicecouncil.com/topic/fieldbit), [fleetmatics](https://blog.servicecouncil.com/topic/fleetmatics), [greenroad](https://blog.servicecouncil.com/topic/greenroad) ## [An Open Office for Field Service Professionals](https://blog.servicecouncil.com/open-office-field-service-professionals) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Jun 7, 2016 11:26:53 PM - [Tweet](https://twitter.com/share) Some of my ideas are original. This one isn’t. I’m glad to say that it isn’t, because I come across so many bright minds in the field of service management. One of those minds is Steve Nava ([www.linkedin.com/in/stevenava1](http://www.linkedin.com/in/stevenava1)) at [Luminex Corporation](http://www.luminexcorp.com), Austin, TX. In a recent conversation with Steve, he spoke about his intent to extend the concept of an open office to his field service workforce. What a novel idea. [Read More](https://blog.servicecouncil.com/open-office-field-service-professionals) 4 Comments [Click here to read/write comments](https://blog.servicecouncil.com/open-office-field-service-professionals#comments-listing) Topics: [collaboration](https://blog.servicecouncil.com/topic/collaboration), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [isolation](https://blog.servicecouncil.com/topic/isolation), [messaging](https://blog.servicecouncil.com/topic/messaging), [mixed reality](https://blog.servicecouncil.com/topic/mixed-reality), [mobile workers](https://blog.servicecouncil.com/topic/mobile-workers) ## [Field Technician Notes Part 4: Thoughts on Technology](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 30, 2016 2:18:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-5.png)](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) One of my favorite quotes of all times: *“The present letter is a very long one, simply because I had no leisure to make it shorter.”* Often attributed to Cicero or Mark Twain, this was originally used by Blaise Pascal to highlight the challenges with being brief. [Read More](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology#comments-listing) Topics: [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [field service technology](https://blog.servicecouncil.com/topic/field-service-technology), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [Virtual Reality](https://blog.servicecouncil.com/topic/virtual-reality) ## [More on Augmented Reality for Field Service](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 31, 2015 12:15:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696710-png/blog-files/slide1-300x225.png)](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Its been a few weeks since we published our blog on [Video and Assisted Field Service](http://servicecouncil.com/video-and-assisted-field-service/) which has been popular garnering a great level of response from our community. The article has also been picked up by the likes of publications like [Field Service Digital](http://fieldservice.com/2015/07/06/sumair-dutta-why-video-will-soon-be-a-must/). [Read More](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/#comments-listing) Topics: [LogMeIn](https://blog.servicecouncil.com/topic/logmein), [SightCall](https://blog.servicecouncil.com/topic/sightcall), [ScopeAR](https://blog.servicecouncil.com/topic/scopear), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [APX Labs](https://blog.servicecouncil.com/topic/apx-labs), [assisted reality](https://blog.servicecouncil.com/topic/assisted-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [caugnate](https://blog.servicecouncil.com/topic/caugnate), [RescueLens](https://blog.servicecouncil.com/topic/rescuelens) ## [Video and Assisted Field Service](https://blog.servicecouncil.com/video-and-assisted-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jun 19, 2015 12:59:32 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696600-png/blog-files/slide1.png)](https://blog.servicecouncil.com/video-and-assisted-field-service/) As mentioned in previous blogs, we've had the incredible opportunity to attend major user events in the fields of service management and field service over the previous 2 months. One of the interesting technology takeaways from all of these events is the increasing number of providers focused on augmented reality and video-assisted resolution solutions for field service. [Read More](https://blog.servicecouncil.com/video-and-assisted-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/video-and-assisted-field-service/#comments-listing) Topics: [SightCall](https://blog.servicecouncil.com/topic/sightcall), [knowledge managment](https://blog.servicecouncil.com/topic/knowledge-managment), [vidcie](https://blog.servicecouncil.com/topic/vidcie), [pristine](https://blog.servicecouncil.com/topic/pristine), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [PTC](https://blog.servicecouncil.com/topic/ptc), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [resolutiontube](https://blog.servicecouncil.com/topic/resolutiontube), [IFS](https://blog.servicecouncil.com/topic/ifs), [video](https://blog.servicecouncil.com/topic/video), [Perspective](https://blog.servicecouncil.com/topic/perspective), [livegenic](https://blog.servicecouncil.com/topic/livegenic), [xmreality](https://blog.servicecouncil.com/topic/xmreality) [All posts](https://blog.servicecouncil.com/all) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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