The Service Council's Blog

ClickSoftware Seeks a Course to Software Magic: A ClickConnect 2016 Review

Posted by sumairdutta on Nov 15, 2016 5:58:45 PM

One of my favorite presentations at ClickSoftware’s recent ClickConnect conference was from J. Randall Hunt at Amazon Web Services. While he spoke about Amazon’s cloud infrastructure and how it is empowering organizations such as NASA and SpaceX, he also spoke about innovation for the enterprise. In his presentation, he also introduced two extremely pertinent and powerful quotes, both of which are worthy of their status as inspirational posters/memes etc.

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Topics: augmented reality, Field Service, customer engagement, Perspective, clicksoftware, fieldbit, fleetmatics, greenroad

An Open Office for Field Service Professionals

Posted by sumairdutta on Jun 7, 2016 11:26:53 PM

Some of my ideas are original. This one isn’t. I’m glad to say that it isn’t, because I come across so many bright minds in the field of service management. One of those minds is Steve Nava (www.linkedin.com/in/stevenava1) at Luminex Corporation, Austin, TX. In a recent conversation with Steve, he spoke about his intent to extend the concept of an open office to his field service workforce. What a novel idea.

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Topics: collaboration, augmented reality, Field Service, Perspective, isolation, messaging, mixed reality, mobile workers

Field Technician Notes Part 4: Thoughts on Technology

Posted by sumairdutta on Mar 30, 2016 2:18:21 PM

One of my favorite quotes of all times: “The present letter is a very long one, simply because I had no leisure to make it shorter.” Often attributed to Cicero or Mark Twain, this was originally used by Blaise Pascal to highlight the challenges with being brief.

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Topics: augmented reality, mobile field service, Field Service, Perspective, IoT, field service technology, field technicians, Virtual Reality

More on Augmented Reality for Field Service

Posted by Sumair Dutta on Jul 31, 2015 12:15:21 PM

Its been a few weeks since we published our blog on Video and Assisted Field Service which has been popular garnering a great level of response from our community. The article has also been picked up by the likes of publications like Field Service Digital.

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Topics: LogMeIn, SightCall, ScopeAR, augmented reality, APX Labs, assisted reality, Field Service, Perspective, caugnate, RescueLens

Video and Assisted Field Service

Posted by Sumair Dutta on Jun 19, 2015 12:59:32 PM

As mentioned in previous blogs, we've had the incredible opportunity to attend major user events in the fields of service management and field service over the previous 2 months. One of the interesting technology takeaways from all of these events is the increasing number of providers focused on augmented reality and video-assisted resolution solutions for field service.

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Topics: SightCall, knowledge managment, vidcie, pristine, augmented reality, Field Service, PTC, ServiceMax, resolutiontube, IFS, video, Perspective, livegenic, xmreality

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