Almost all of the field technicians that we polled for The Service Council’s Voice of the Field Technician research project (Introduction, Part 2, Part 3, Part 4) recommended the profession to others. Most were equally complimentary when asked if they would recommend their current organizations.
One of my favorite quotes of all times: “The present letter is a very long one, simply because I had no leisure to make it shorter.” Often attributed to Cicero or Mark Twain, this was originally used by Blaise Pascal to highlight the challenges with being brief.
For those of you who haven’t seen the first two posts in our research on field technicians (by field technicians), it might help to review those posts prior to this one.
A few days ago, I introduced our field technician-focused research in a TSC blog and LinkedIn post. Today’s focus is on “Improving a Day in the Life” of the front-line field service workforce.
Introduction to the Research
Our research allows us to get a peek into the initiatives of broader service organizations. In this process of discovery and analysis, the area of field service is one where we spend a lot of time and energy. Personally, I have been covering the space for the past 10 years, digging into technology trends as well as the best practices of businesses looking to get more out of their field technician workforces.