“Memorable customer service comes from emotionally engaged employees”. This a quote from one of our keynote speakers at this year’s Smarter Services Symposium. But what happens when those employees are not your own W-2 workers? What if you are partnering with a third party and outsourcing field work?
Owning the Service Experience While Outsourcing Some of the Work
Posted by
Aly Pinder on Nov 7, 2016 12:03:30 PM
0 Comments Click here to read/write comments
Topics: Field Service, Perspective, service excellence, service outsourcing, third-party technicians