The Service Council's Blog

The Technology-Driven Service Business

Posted by John Carroll on Aug 25, 2015 7:37:08 AM

In this blog, I explore the prevalance of Technology in Service and Customer Support businesses.

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Topics: Sean Jordan, Scheduling & Routing, iPad, Internet of Things, Service transformation, Pitfall Avoidance, Service Parts Management, Mobility, BioTek Instruments, ERP, Technology Evaluation, iPhone, CRM, Technology Investment Trends, Field Service, Contract & Warranty Management, voice of the customer, Mobile Hardware, Logistics, Perspective, knowledge management, Repair Depot, GPS, big data, IoT

2015 Smarter Services™ Symposium Recap: Observations by Andy Huber of Xerox Corporation

Posted by AndyHuber on Apr 14, 2015 10:33:06 AM

Intro: I have attended The Service Council Symposiums in the past as have several of my colleagues from Xerox and other companies.

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Topics: Service Products, Internet of Things, self-service, Predictive Analytics, News, Perspective, Customer Journey Mapping, Self-Support, service cost, service collaboration, big data, IT, Omni-Channel Customer Service

March Madness at The Service Council

Posted by Sumair Dutta on Mar 25, 2015 9:42:20 AM

Yes, it’s March, and that usually means lower productivity and a heightened sense of chest thumping tied to respective college basketball teams, atleast in North America. (I am very guilty of this given that my alma mater is a No.1 seed). While pockets of fans are tuning in across the rest of the world as well, these fans are probably much more interested in the madness of the Cricket World Cup taking place in Australia and New Zealand.

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Topics: Customer Experience, Hewlett Packard, collaboration, HP, Ingersoll Rand, Vivint, Internet of Things, Talent Management, Safelite Autoglass, Xerox Corporation, News, Aging Workforce, customer value, Perspective, Zappos, knowledge management, KONE Elevator, Service Data, big data, Millenials, customer experience design, IoT, Smarter Services

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The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

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