The Service Council's Blog

Star Wars, Customer Service, & Me!

Posted by Ray Morley on Dec 20, 2016 3:37:54 PM

It’s coming on Christmas, time for a Star Wars movie! Rogue One hits the screens on cue, and fans old and new are enjoying the latest chapter, in the most messed up chronological tale ever told!

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Topics: Customer Experience, customer service, Perspective, star wars

The Missed Opportunity in Field Service Relationship Management

Posted by sumairdutta on Jun 24, 2016 10:53:04 AM

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to the project is found in Blog 1 – Field Service Performance: What Resonates with US Consumers. This post focuses on the opportunity in field service relationship management.

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Topics: Customer Experience, News, Field Service, ratings, relationship management

Sales, Meet Service: Unlocking Revenue Streams via Field Service

Posted by Sumair Dutta on Jul 10, 2015 1:10:58 PM

I really wanted to use Uber in this blog’s title. Field service becoming uberized or the uber-ification of field service. Seems like there is a lot of commentary on how the Uber or Airbnb business models are going to transform industries and service delivery mechanisms.

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Topics: Customer Experience, uber, service sales, tyco simplexgrinnell, revenue, Field Service, Perspective, airbnb

March Madness at The Service Council

Posted by Sumair Dutta on Mar 25, 2015 9:42:20 AM

Yes, it’s March, and that usually means lower productivity and a heightened sense of chest thumping tied to respective college basketball teams, atleast in North America. (I am very guilty of this given that my alma mater is a No.1 seed). While pockets of fans are tuning in across the rest of the world as well, these fans are probably much more interested in the madness of the Cricket World Cup taking place in Australia and New Zealand.

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Topics: Customer Experience, Hewlett Packard, collaboration, HP, Ingersoll Rand, Vivint, Internet of Things, Talent Management, Safelite Autoglass, Xerox Corporation, News, Aging Workforce, customer value, Perspective, Zappos, knowledge management, KONE Elevator, Service Data, big data, Millenials, customer experience design, IoT, Smarter Services

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The Service Council

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The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

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