The Service Council's Blog

Video and Assisted Field Service

Posted by Sumair Dutta on Jun 19, 2015 12:59:32 PM

As mentioned in previous blogs, we've had the incredible opportunity to attend major user events in the fields of service management and field service over the previous 2 months. One of the interesting technology takeaways from all of these events is the increasing number of providers focused on augmented reality and video-assisted resolution solutions for field service.

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Topics: SightCall, knowledge managment, vidcie, pristine, augmented reality, Field Service, PTC, ServiceMax, resolutiontube, IFS, video, Perspective, livegenic, xmreality

Knowledge Management and Participation: My Question to Jimmy Wales of Wikipedia

Posted by Sumair Dutta on Jun 2, 2015 2:06:03 PM

Over the course of the previous 3-4 weeks, I’ve had the privilege to attend some wonderful user and customer conferences. One of these was the IFS World Conference held in Boston. The conference featured the announcement of major milestones (1m worldwide users for IFS Applications) and the continued push around IFS Applications 9 to customers and prospects.

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Topics: Jimmy Wales, Wikipedia, IFS, Perspective, knowledge management, IFS World Conference 2015

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