The Service Council's Blog

Video and Assisted Field Service

Posted by Sumair Dutta on Jun 19, 2015 12:59:32 PM

As mentioned in previous blogs, we've had the incredible opportunity to attend major user events in the fields of service management and field service over the previous 2 months. One of the interesting technology takeaways from all of these events is the increasing number of providers focused on augmented reality and video-assisted resolution solutions for field service.

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Topics: SightCall, knowledge managment, vidcie, pristine, augmented reality, Field Service, PTC, ServiceMax, resolutiontube, IFS, video, Perspective, livegenic, xmreality

Surprising Takeaways from Our Recent Field Service Research

Posted by Sumair Dutta on Jan 16, 2015 8:40:17 AM

The Service Council, with the aid of the SmartVan community, surveyed over 180 service and manufacturing organizations on the state of their field service businesses. The results are extensive and we are compiling the findings over the coming weeks. Here are some surprising takeaways:

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Topics: mobile, Field Service, Trends, video, Perspective, talent

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