“Memorable customer service comes from emotionally engaged employees”. This a quote from one of our keynote speakers at this year’s Smarter Services Symposium. But what happens when those employees are not your own W-2 workers? What if you are partnering with a third party and outsourcing field work?
“…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt (1933 Inaugural Speech)
“Change or Perish!”
We just concluded the 5th Smarter Services Symposium in Chicago. By all accounts it was our best event yet and sets the bar extremely high for our 2017 Symposium (to be announced here). We're still compiling all of the feedback and will get a final assessment when all results have been tabulated.