The Service Council's Blog

Owning the Service Experience While Outsourcing Some of the Work

Posted by Aly Pinder on Nov 7, 2016 12:03:30 PM

“Memorable customer service comes from emotionally engaged employees”. This a quote from one of our keynote speakers at this year’s Smarter Services Symposium. But what happens when those employees are not your own W-2 workers? What if you are partnering with a third party and outsourcing field work?

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Topics: Field Service, Perspective, service excellence, service outsourcing, third-party technicians

Machines in Service Series Part I: The IoT Won’t Do Everything

Posted by Aly Pinder on Oct 27, 2016 10:03:29 AM

“…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt (1933 Inaugural Speech)

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Topics: customer service, Internet of Things, Field Service, Perspective, IoT, machines, service excellence

Fresh Eyes and a New Challenge: My First Smarter Services Symposium

Posted by Aly Pinder on Oct 11, 2016 10:44:21 AM

“Change or Perish!”

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Topics: Field Service, Perspective, employee engagement, service excellence

Three Days of Service Learning. Three Initial Takeaways.

Posted by sumairdutta on Sep 21, 2016 1:53:18 AM

We just concluded the 5th Smarter Services Symposium in Chicago. By all accounts it was our best event yet and sets the bar extremely high for our 2017 Symposium (to be announced here). We're still compiling all of the feedback and will get a final assessment when all results have been tabulated.

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Topics: Perspective, consumerization, service excellence, symposium

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The Service Council

Who Are We?

The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

Members can sharpen their strategy with the aid of:

  • Research Data
  • Analysis and Insight
  • Access to Community Events

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