“Memorable customer service comes from emotionally engaged employees”. This a quote from one of our keynote speakers at this year’s Smarter Services Symposium. But what happens when those employees are not your own W-2 workers? What if you are partnering with a third party and outsourcing field work?
Owning the Service Experience While Outsourcing Some of the Work
Posted by
Aly Pinder on Nov 7, 2016 12:03:30 PM
0 Comments Click here to read/write comments
Topics: Field Service, Perspective, service excellence, service outsourcing, third-party technicians
Machines in Service Series Part I: The IoT Won’t Do Everything
Posted by
Aly Pinder on Oct 27, 2016 10:03:29 AM
“…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt (1933 Inaugural Speech)
0 Comments Click here to read/write comments
Topics: customer service, Internet of Things, Field Service, Perspective, IoT, machines, service excellence
Fresh Eyes and a New Challenge: My First Smarter Services Symposium
Posted by
Aly Pinder on Oct 11, 2016 10:44:21 AM
“Change or Perish!”
0 Comments Click here to read/write comments
Topics: Field Service, Perspective, employee engagement, service excellence
Three Days of Service Learning. Three Initial Takeaways.
Posted by
sumairdutta on Sep 21, 2016 1:53:18 AM
We just concluded the 5th Smarter Services Symposium in Chicago. By all accounts it was our best event yet and sets the bar extremely high for our 2017 Symposium (to be announced here). We're still compiling all of the feedback and will get a final assessment when all results have been tabulated.
1 Comment Click here to read/write comments
Topics: Perspective, consumerization, service excellence, symposium