--- title: The Service Council's Blog | safety description: safety | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [Recap Friday: Workforce Empowerment](https://blog.servicecouncil.com/recap-friday-workforce-empowerment) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 11, 2016 4:39:18 PM - [Tweet](https://twitter.com/share) Aly Pinder and I are starting a new series of blogs where we look to recap some of the key service stories of the week. It'll be like a curated list of service stories for the week. On some occasions we might focus on just one story, presentation, or TED Talk. [Read More](https://blog.servicecouncil.com/recap-friday-workforce-empowerment) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/recap-friday-workforce-empowerment#comments-listing) Topics: [Perspective](https://blog.servicecouncil.com/topic/perspective), [employee empowerment](https://blog.servicecouncil.com/topic/employee-empowerment), [engagement](https://blog.servicecouncil.com/topic/engagement), [safety](https://blog.servicecouncil.com/topic/safety), [scott geller](https://blog.servicecouncil.com/topic/scott-geller) ## [2016 Smarter Services Symposium Observations: Service is Humanity](https://blog.servicecouncil.com/2016-smarter-services-symposium-observations-service-humanity) Posted by [John Carroll](https://blog.servicecouncil.com/author/johncarroll) on Sep 22, 2016 1:39:13 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Snow-white-3-300x226.jpg)](https://blog.servicecouncil.com/2016-smarter-services-symposium-observations-service-humanity) I love to gather my thoughts following our annual Smarter Services Symposium and reflect on the excitement which I believe resonates beyond the event to the broader service and customer support market. My colleagues will cover the strategic and tactical observations stemming from the event in a series of blogs which will be published in the next week+ leading up to next week’s Smarter Services Symposium Recap Webcast (**Please Join Us September 27th @ 11am Eastern: [Complimentary Registration](https://attendee.gotowebinar.com/register/7610937511329981188)**). To kick this off, Sumair Dutta authored an initial summary blog (**[Three Days of Service Learning: Three Initial Takeaways](http://servicecouncil.com/three-days-service-learning/)**). Our blogs and coverage of the event will aim to help you assimilate the ideas, methods and strategies we uncovered at the event which we believe to be groundbreaking. [Read More](https://blog.servicecouncil.com/2016-smarter-services-symposium-observations-service-humanity) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/2016-smarter-services-symposium-observations-service-humanity#comments-listing) Topics: [Service transformation](https://blog.servicecouncil.com/topic/service-transformation), [Service Management](https://blog.servicecouncil.com/topic/service-management), [News](https://blog.servicecouncil.com/topic/news), [customer success](https://blog.servicecouncil.com/topic/customer-success), [Perspective](https://blog.servicecouncil.com/topic/perspective), [service culture](https://blog.servicecouncil.com/topic/service-culture), [safety](https://blog.servicecouncil.com/topic/safety) ## [A Deeper Dive into Service Worker Safety](https://blog.servicecouncil.com/deeper-dive-service-worker-safety) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Aug 26, 2016 1:49:04 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/0824-utility-worker-2_1472097411581_5808723_ver1_0.jpeg)](https://blog.servicecouncil.com/deeper-dive-service-worker-safety) I'm not on Facebook, but apparently this picture has been making the rounds. [Read More](https://blog.servicecouncil.com/deeper-dive-service-worker-safety) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/deeper-dive-service-worker-safety#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [accidents](https://blog.servicecouncil.com/topic/accidents), [safety](https://blog.servicecouncil.com/topic/safety), [well-being](https://blog.servicecouncil.com/topic/well-being) ## [With Great Power Comes Great Responsibility (to Driver Safety)](https://blog.servicecouncil.com/great-responsibility-driver-safety) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on May 31, 2016 6:21:02 PM - [Tweet](https://twitter.com/share) Spiderman didn't come up with it, but in celebration of his introduction to the Marvel Universe (Spoiler Alert regarding a certain Marvel movie in theaters now), it’s worth bringing in one of his most used quotes. With a slight addition, that is. The quote is appropriate when considering the focus that service organizations must place on worker and driver safety when rolling out newer tools and applications to boost the productivity of their front-line agents. [Read More](https://blog.servicecouncil.com/great-responsibility-driver-safety) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/great-responsibility-driver-safety#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [distracted driving](https://blog.servicecouncil.com/topic/distracted-driving), [driver safety](https://blog.servicecouncil.com/topic/driver-safety), [safety](https://blog.servicecouncil.com/topic/safety) [All posts](https://blog.servicecouncil.com/all) ### Subscribe to Email Updates ## The Service Council ### Who Are We? 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