--- title: The Service Council's Blog | customer value description: customer value | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [March Madness at The Service Council](https://blog.servicecouncil.com/march-madness-at-the-service-council/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Mar 25, 2015 9:42:20 AM - [Tweet](https://twitter.com/share) Yes, it’s March, and that usually means lower productivity and a heightened sense of chest thumping tied to respective college basketball teams, atleast in North America. (I am very guilty of this given that my alma mater is a No.1 seed). While pockets of fans are tuning in across the rest of the world as well, these fans are probably much more interested in the madness of the Cricket World Cup taking place in Australia and New Zealand. [Read More](https://blog.servicecouncil.com/march-madness-at-the-service-council/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/march-madness-at-the-service-council/#comments-listing) Topics: [Customer Experience](https://blog.servicecouncil.com/topic/customer-experience), [Hewlett Packard](https://blog.servicecouncil.com/topic/hewlett-packard), [collaboration](https://blog.servicecouncil.com/topic/collaboration), [HP](https://blog.servicecouncil.com/topic/hp), [Ingersoll Rand](https://blog.servicecouncil.com/topic/ingersoll-rand), [Vivint](https://blog.servicecouncil.com/topic/vivint), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Talent Management](https://blog.servicecouncil.com/topic/talent-management), [Safelite Autoglass](https://blog.servicecouncil.com/topic/safelite-autoglass), [Xerox Corporation](https://blog.servicecouncil.com/topic/xerox-corporation), [News](https://blog.servicecouncil.com/topic/news), [Aging Workforce](https://blog.servicecouncil.com/topic/aging-workforce), [customer value](https://blog.servicecouncil.com/topic/customer-value), [Perspective](https://blog.servicecouncil.com/topic/perspective), [Zappos](https://blog.servicecouncil.com/topic/zappos), [knowledge management](https://blog.servicecouncil.com/topic/knowledge-management), [KONE Elevator](https://blog.servicecouncil.com/topic/kone-elevator), [Service Data](https://blog.servicecouncil.com/topic/service-data), [big data](https://blog.servicecouncil.com/topic/big-data), [Millenials](https://blog.servicecouncil.com/topic/millenials), [customer experience design](https://blog.servicecouncil.com/topic/customer-experience-design), [IoT](https://blog.servicecouncil.com/topic/iot), [Smarter Services](https://blog.servicecouncil.com/topic/smarter-services) ## [Getting to Customer Value with The Internet of Things](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Mar 2, 2015 7:13:51 AM - [Tweet](https://twitter.com/share) The Internet of Things (IoT) is a major topic of discussion. Analysts, technology companies, governments, and more are voicing their opinions on the upcoming IoT revolution. The folks whose opinion is most pertinent, the organizations deploying Internet connected products and services, and their customers, are actually evaluating if IoT truly holds the promise that we all think it does. [Read More](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/) 1 Comment [Click here to read/write comments](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/#comments-listing) Topics: [Service Strategy](https://blog.servicecouncil.com/topic/service-strategy), [enterprise value](https://blog.servicecouncil.com/topic/enterprise-value), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [customer value](https://blog.servicecouncil.com/topic/customer-value), [Perspective](https://blog.servicecouncil.com/topic/perspective), [service value](https://blog.servicecouncil.com/topic/service-value), [enabling technology](https://blog.servicecouncil.com/topic/enabling-technology), [IoT](https://blog.servicecouncil.com/topic/iot) [All posts](https://blog.servicecouncil.com/all) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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