The Service Council's Blog

Field Technician Profession Summarized: 90% Customer Service, 10% Fixing Appliances

Posted by sumairdutta on Apr 1, 2016 3:23:41 PM

Almost all of the field technicians that we polled for The Service Council’s Voice of the Field Technician research project (Introduction, Part 2, Part 3, Part 4) recommended the profession to others. Most were equally complimentary when asked if they would recommend their current organizations.

Read More

Topics: mobile, Field Service, Perspective, Field Engineer, field engineers, field technicians, field work

Notes from the Front Lines of Field Service: An Introduction

Posted by sumairdutta on Mar 23, 2016 10:49:42 AM

Introduction to the Research

Our research allows us to get a peek into the initiatives of broader service organizations. In this process of discovery and analysis, the area of field service is one where we spend a lot of time and energy. Personally, I have been covering the space for the past 10 years, digging into technology trends as well as the best practices of businesses looking to get more out of their field technician workforces.

Read More

Topics: Field Service, Perspective, field engineers, field technicians, workforce management

Subscribe to Email Updates

The Service Council

Who Are We?

The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

Members can sharpen their strategy with the aid of:

  • Research Data
  • Analysis and Insight
  • Access to Community Events

Check out our:

Posts by Topic

see all