I love to gather my thoughts following our annual Smarter Services Symposium and reflect on the excitement which I believe resonates beyond the event to the broader service and customer support market. My colleagues will cover the strategic and tactical observations stemming from the event in a series of blogs which will be published in the next week+ leading up to next week’s Smarter Services Symposium Recap Webcast (Please Join Us September 27th @ 11am Eastern: Complimentary Registration). To kick this off, Sumair Dutta authored an initial summary blog (Three Days of Service Learning: Three Initial Takeaways). Our blogs and coverage of the event will aim to help you assimilate the ideas, methods and strategies we uncovered at the event which we believe to be groundbreaking.
Topics: Sean Jordan, Scheduling & Routing, iPad, Internet of Things, Service transformation, Pitfall Avoidance, Service Parts Management, Mobility, BioTek Instruments, ERP, Technology Evaluation, iPhone, CRM, Technology Investment Trends, Field Service, Contract & Warranty Management, voice of the customer, Mobile Hardware, Logistics, Perspective, knowledge management, Repair Depot, GPS, big data, IoT
Its Superbowl week, and as always we’re spending a lot of time talking about the teams, strategy, matchups, snacks, and more. It's a fun time, especially if you’re a fan of the New England Patriots or the Seattle Seahawks (sorry Packers fans). However, this year, there seems to be way too much attention being paid to Deflategate and the atmospheric conditions that impact ball pressure. It's all a little media circus.