The Service Council's Blog

ClickSoftware Seeks a Course to Software Magic: A ClickConnect 2016 Review

Posted by sumairdutta on Nov 15, 2016 5:58:45 PM

One of my favorite presentations at ClickSoftware’s recent ClickConnect conference was from J. Randall Hunt at Amazon Web Services. While he spoke about Amazon’s cloud infrastructure and how it is empowering organizations such as NASA and SpaceX, he also spoke about innovation for the enterprise. In his presentation, he also introduced two extremely pertinent and powerful quotes, both of which are worthy of their status as inspirational posters/memes etc.

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Topics: augmented reality, Field Service, customer engagement, Perspective, clicksoftware, fieldbit, fleetmatics, greenroad

Getting More with Self-Service

Posted by Sumair Dutta on Feb 18, 2015 9:42:22 AM

Organizations, that support consumers and enterprises alike, are looking to enhance the self-service opportunities available to their customers. A 2014 The Service Council research effort found that 6 out of 10 organizations were looking to provide increased self-service resources to their customers.

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Topics: customer service, self-service, customer engagement, multi-channel service, customer experience management

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