The Service Council's Blog

Owning the Service Experience While Outsourcing Some of the Work

Posted by Aly Pinder on Nov 7, 2016 12:03:30 PM

“Memorable customer service comes from emotionally engaged employees”. This a quote from one of our keynote speakers at this year’s Smarter Services Symposium. But what happens when those employees are not your own W-2 workers? What if you are partnering with a third party and outsourcing field work?

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Topics: Field Service, Perspective, service excellence, service outsourcing, third-party technicians

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The Service Council

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The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

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