The Service Council's Blog

2016 Smarter Services Symposium Observations: Service is Humanity

Posted by John Carroll on Sep 22, 2016 1:39:13 PM

I love to gather my thoughts following our annual Smarter Services Symposium and reflect on the excitement which I believe resonates beyond the event to the broader service and customer support market. My colleagues will cover the strategic and tactical observations stemming from the event in a series of blogs which will be published in the next week+ leading up to next week’s Smarter Services Symposium Recap Webcast (Please Join Us September 27th @ 11am Eastern: Complimentary Registration). To kick this off, Sumair Dutta authored an initial summary blog (Three Days of Service Learning: Three Initial Takeaways). Our blogs and coverage of the event will aim to help you assimilate the ideas, methods and strategies we uncovered at the event which we believe to be groundbreaking.

Read More

Topics: Service transformation, Service Management, News, customer success, Perspective, service culture, safety

Customer Success Confuses Me

Posted by sumairdutta on Nov 20, 2015 2:25:22 PM

I love the concept of customer success. I've argued in recent blogs that it is going to be a necessary concept for organizations to embrace in the coming era of service and support. A recent interview conducted with Egnyte shows the incredible value of a well run success program.

Read More

Topics: Service Management, customer success, customer satisfaction, Perspective, retention

Early Takeaways from PTC Live Global 2015: Integrating the Voice of Products

Posted by Sumair Dutta on Jun 9, 2015 3:15:57 PM

This week we’re tracking the PTC Live Global event in Nashville. There are a lot of announcements made and discussions being held across all of PTC’s businesses, but our major focus resides with PTC’s updates on IoT and Service Lifecycle Management. Today’s post will focus mostly on strategic business announcements made in keynote sessions that impact service organizations.

Read More

Topics: Internet of Things, Service Management, ColdLight, News, Field Service, PTC, ServiceMax, Perspective, ThingWorx, LiveWorx, IoT

Subscribe to Email Updates

The Service Council

Who Are We?

The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

Members can sharpen their strategy with the aid of:

  • Research Data
  • Analysis and Insight
  • Access to Community Events

Check out our:

Posts by Topic

see all