--- title: The Service Council's Blog | Sumair Dutta description: The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## Sumair Dutta ### Recent Posts ## [3D Printers in Service Vans: Lets Pump the Brakes](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Sep 25, 2015 7:04:19 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696600-png/blog-files/slide1.png)](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode. [Read More](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Service Innovation](https://blog.servicecouncil.com/topic/service-innovation), [Perspective](https://blog.servicecouncil.com/topic/perspective), [3D printing](https://blog.servicecouncil.com/topic/3d-printing), [service supply chain management](https://blog.servicecouncil.com/topic/service-supply-chain-management), [3D printers](https://blog.servicecouncil.com/topic/3d-printers), [service parts](https://blog.servicecouncil.com/topic/service-parts) ## [Field Service with the Customer in Mind](https://blog.servicecouncil.com/field-service-with-the-customer-in-mind/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Sep 15, 2015 4:01:57 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3377921697-png/blog-files/achieving-perfection.png)](https://blog.servicecouncil.com/field-service-with-the-customer-in-mind/) What makes a perfect field service visit? If you’re in the business of field service, you’ve probably given that question a lot of thought. At The Service Council, we asked 180 organizations for their view of the perfect field service visit, and discovered that when it comes to serving customers onsite, perfection is less subjective than it might seem. [Read More](https://blog.servicecouncil.com/field-service-with-the-customer-in-mind/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-with-the-customer-in-mind/#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Mobile Hardware](https://blog.servicecouncil.com/topic/mobile-hardware), [mobile devices](https://blog.servicecouncil.com/topic/mobile-devices), [Mobile Apps](https://blog.servicecouncil.com/topic/mobile-apps), [field agents](https://blog.servicecouncil.com/topic/field-agents), [mobile maturity](https://blog.servicecouncil.com/topic/mobile-maturity) ## [Member Question: Vehicle Reimbursement in Field Service](https://blog.servicecouncil.com/member-question-vehicle-reimbursement-field-service) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Sep 1, 2015 2:16:59 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Customer_Images/SJBioTekHS.png)](https://blog.servicecouncil.com/member-question-vehicle-reimbursement-field-service) --- **MEMBER PROFILE:** Sean Jordan is a Service Director for BioTek Instruments. He has been a long standing supporter of The Service Council and is also on our Research Advisory Board. His question today is on vehicle reimbursement for field serivce engineers. He recently appeared on a Smarter Services Webcast hosted by The Service Council on [Mid-Year Service Business Trends](https://info.servicecouncil.com/q2-2015-service-business-trends-webcast-reg). [Read More](https://blog.servicecouncil.com/member-question-vehicle-reimbursement-field-service) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/member-question-vehicle-reimbursement-field-service#comments-listing) Topics: [Member Questions](https://blog.servicecouncil.com/topic/member-questions), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Fleet Management](https://blog.servicecouncil.com/topic/fleet-management) ## [Evaluating Microsoft’s Field Service Move and Musings on the Market](https://blog.servicecouncil.com/evaluating-microsofts-field-service-move/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Aug 5, 2015 1:03:12 PM - [Tweet](https://twitter.com/share) With the launch of Windows 10, Microsoft has been in the news. By most accounts, Windows 10 has been well reviewed and received. Perhaps not garnering as much news is Microsoft’s foray in CRM field service with the acquisition of [FieldOne Systems](http://www.fieldone.com/). (Note: Microsoft has also recently acquired [FantasySalesTeam](https://www.fantasysalesteam.com/), a sales gamification tool). My take on the deal: [Read More](https://blog.servicecouncil.com/evaluating-microsofts-field-service-move/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/evaluating-microsofts-field-service-move/#comments-listing) Topics: [fieldone](https://blog.servicecouncil.com/topic/fieldone), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [service automation](https://blog.servicecouncil.com/topic/service-automation), [microsoft](https://blog.servicecouncil.com/topic/microsoft) ## [More on Augmented Reality for Field Service](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 31, 2015 12:15:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696710-png/blog-files/slide1-300x225.png)](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Its been a few weeks since we published our blog on [Video and Assisted Field Service](http://servicecouncil.com/video-and-assisted-field-service/) which has been popular garnering a great level of response from our community. The article has also been picked up by the likes of publications like [Field Service Digital](http://fieldservice.com/2015/07/06/sumair-dutta-why-video-will-soon-be-a-must/). [Read More](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/#comments-listing) Topics: [LogMeIn](https://blog.servicecouncil.com/topic/logmein), [SightCall](https://blog.servicecouncil.com/topic/sightcall), [ScopeAR](https://blog.servicecouncil.com/topic/scopear), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [APX Labs](https://blog.servicecouncil.com/topic/apx-labs), [assisted reality](https://blog.servicecouncil.com/topic/assisted-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [caugnate](https://blog.servicecouncil.com/topic/caugnate), [RescueLens](https://blog.servicecouncil.com/topic/rescuelens) ## [Getting Our Content and Communications Right](https://blog.servicecouncil.com/getting-our-content-and-communications-right/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 16, 2015 12:23:43 PM - [Tweet](https://twitter.com/share) Our community has grown quite significantly since we started [The Service Council](http://www.servicecouncil.com) 5 years ago. Along with growth comes a greater variety of interests when it comes to our research. In order to ensure that we are: [Read More](https://blog.servicecouncil.com/getting-our-content-and-communications-right/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/getting-our-content-and-communications-right/#comments-listing) Topics: [agenda](https://blog.servicecouncil.com/topic/agenda), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [communications](https://blog.servicecouncil.com/topic/communications), [research](https://blog.servicecouncil.com/topic/research), [service business](https://blog.servicecouncil.com/topic/service-business) ## [Sales, Meet Service: Unlocking Revenue Streams via Field Service](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 10, 2015 1:10:58 PM - [Tweet](https://twitter.com/share) I really wanted to use Uber in this blog’s title. Field service becoming uberized or the uber-ification of field service. Seems like there is a lot of commentary on how the Uber or Airbnb business models are going to transform industries and service delivery mechanisms. [Read More](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/#comments-listing) Topics: [Customer Experience](https://blog.servicecouncil.com/topic/customer-experience), [uber](https://blog.servicecouncil.com/topic/uber), [service sales](https://blog.servicecouncil.com/topic/service-sales), [tyco simplexgrinnell](https://blog.servicecouncil.com/topic/tyco-simplexgrinnell), [revenue](https://blog.servicecouncil.com/topic/revenue), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [airbnb](https://blog.servicecouncil.com/topic/airbnb) ## [Video and Assisted Field Service](https://blog.servicecouncil.com/video-and-assisted-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jun 19, 2015 12:59:32 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696600-png/blog-files/slide1.png)](https://blog.servicecouncil.com/video-and-assisted-field-service/) As mentioned in previous blogs, we've had the incredible opportunity to attend major user events in the fields of service management and field service over the previous 2 months. One of the interesting technology takeaways from all of these events is the increasing number of providers focused on augmented reality and video-assisted resolution solutions for field service. [Read More](https://blog.servicecouncil.com/video-and-assisted-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/video-and-assisted-field-service/#comments-listing) Topics: [SightCall](https://blog.servicecouncil.com/topic/sightcall), [knowledge managment](https://blog.servicecouncil.com/topic/knowledge-managment), [vidcie](https://blog.servicecouncil.com/topic/vidcie), [pristine](https://blog.servicecouncil.com/topic/pristine), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [PTC](https://blog.servicecouncil.com/topic/ptc), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [resolutiontube](https://blog.servicecouncil.com/topic/resolutiontube), [IFS](https://blog.servicecouncil.com/topic/ifs), [video](https://blog.servicecouncil.com/topic/video), [Perspective](https://blog.servicecouncil.com/topic/perspective), [livegenic](https://blog.servicecouncil.com/topic/livegenic), [xmreality](https://blog.servicecouncil.com/topic/xmreality) ## [Early Takeaways from PTC Live Global 2015: Integrating the Voice of Products](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jun 9, 2015 3:15:57 PM - [Tweet](https://twitter.com/share) This week we’re tracking the [PTC Live Global](http://liveglobal.ptc.com/) event in Nashville. There are a lot of announcements made and discussions being held across all of PTC’s businesses, but our major focus resides with PTC’s updates on IoT and Service Lifecycle Management. Today’s post will focus mostly on strategic business announcements made in keynote sessions that impact service organizations. [Read More](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/#comments-listing) Topics: [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Service Management](https://blog.servicecouncil.com/topic/service-management), [ColdLight](https://blog.servicecouncil.com/topic/coldlight), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [PTC](https://blog.servicecouncil.com/topic/ptc), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [Perspective](https://blog.servicecouncil.com/topic/perspective), [ThingWorx](https://blog.servicecouncil.com/topic/thingworx), [LiveWorx](https://blog.servicecouncil.com/topic/liveworx), [IoT](https://blog.servicecouncil.com/topic/iot) ## [Knowledge Management and Participation: My Question to Jimmy Wales of Wikipedia](https://blog.servicecouncil.com/knowledge-management-and-participation-my-question-to-jimmy-wales-of-wikipedia/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jun 2, 2015 2:06:03 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696495-jpg/blog-files/img_3219-300x225.jpg)](https://blog.servicecouncil.com/knowledge-management-and-participation-my-question-to-jimmy-wales-of-wikipedia/) Over the course of the previous 3-4 weeks, I’ve had the privilege to attend some wonderful user and customer conferences. One of these was the [IFS World Conference](http://www.ifsworld.com/en/news-and-events/events/world-conference-2015/) held in Boston. The conference featured the announcement of major milestones (1m worldwide users for IFS Applications) and the continued push around IFS Applications 9 to customers and prospects. [Read More](https://blog.servicecouncil.com/knowledge-management-and-participation-my-question-to-jimmy-wales-of-wikipedia/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/knowledge-management-and-participation-my-question-to-jimmy-wales-of-wikipedia/#comments-listing) Topics: [Jimmy Wales](https://blog.servicecouncil.com/topic/jimmy-wales), [Wikipedia](https://blog.servicecouncil.com/topic/wikipedia), [IFS](https://blog.servicecouncil.com/topic/ifs), [Perspective](https://blog.servicecouncil.com/topic/perspective), [knowledge management](https://blog.servicecouncil.com/topic/knowledge-management), [IFS World Conference 2015](https://blog.servicecouncil.com/topic/ifs-world-conference-2015) [All posts](https://blog.servicecouncil.com/all) [Next](https://blog.servicecouncil.com/author/sumair-dutta/page/2) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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Frei (1)](https://blog.servicecouncil.com/topic/frances-x-frei) - [GE Digital (1)](https://blog.servicecouncil.com/topic/ge-digital) - [GE Software (1)](https://blog.servicecouncil.com/topic/ge-software) - [GPS (1)](https://blog.servicecouncil.com/topic/gps) - [HP (1)](https://blog.servicecouncil.com/topic/hp) - [HVAC (1)](https://blog.servicecouncil.com/topic/hvac) - [Hewlett Packard (1)](https://blog.servicecouncil.com/topic/hewlett-packard) - [IFS World Conference 2015 (1)](https://blog.servicecouncil.com/topic/ifs-world-conference-2015) - [IT (1)](https://blog.servicecouncil.com/topic/it) - [Inbound (1)](https://blog.servicecouncil.com/topic/inbound) - [Industrial Internet of Things (1)](https://blog.servicecouncil.com/topic/industrial-internet-of-things) - [Ingersoll Rand (1)](https://blog.servicecouncil.com/topic/ingersoll-rand) - [Jimmy Wales (1)](https://blog.servicecouncil.com/topic/jimmy-wales) - [KONE Elevator (1)](https://blog.servicecouncil.com/topic/kone-elevator) - [KPIs (1)](https://blog.servicecouncil.com/topic/kpis) - 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