It’s coming on Christmas, time for a Star Wars movie! Rogue One hits the screens on cue, and fans old and new are enjoying the latest chapter, in the most messed up chronological tale ever told!
Topics: Customer Experience, customer service, Perspective, star wars
It’s that time of year again in the US. That time where we gather with our loved ones and share a feast, watch football and parades, and reflect on what we are thankful for.
Topics: customer service, Field Service, Perspective, Technician, thanksgiving
“…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt (1933 Inaugural Speech)
Topics: customer service, Internet of Things, Field Service, Perspective, IoT, machines, service excellence
What would I do if I won $1.3b (or $900m or whatever amount after tax)? It's a question that nearly everyone here in the United States is asking. Well, people outside are asking as well as evidenced by my parents, but not as much.
Topics: customer service, Uncategorized, 2016 trends, powerball, service leaders
In late October, I was extremely pleased to visit and serve as the chairman for Aftermarket 2015 in Noordwijk, the Netherlands. This is an annual conference for service leaders put together by the Copperberg group and my comrade Thomas Igou. The audience is primarily made up of senior-level service leaders of European organizations or the European units of global organizations.
Topics: Service Strategy, customer service, Field Service, Perspective, IoT, aftermarket, Europe
Organizations, that support consumers and enterprises alike, are looking to enhance the self-service opportunities available to their customers. A 2014 The Service Council research effort found that 6 out of 10 organizations were looking to provide increased self-service resources to their customers.
Topics: customer service, self-service, customer engagement, multi-channel service, customer experience management