--- title: The Service Council's Blog | ratings description: ratings | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [Field Service Performance: Consumer Ratings](https://blog.servicecouncil.com/field-service-consumer-ratings) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Jul 5, 2016 11:03:08 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide27.png)](https://blog.servicecouncil.com/field-service-consumer-ratings) *Note: This is the final piece in our blog series on consumer ratings and perceptions regarding field service. The first two can be found here and here ([Part 1](http://servicecouncil.com/field-service-ratings-consumers/), [Part 2](http://servicecouncil.com/missed-opportunity-field-service-relationship-management/)). To learn more, join our [summary webinar](https://www.servicepower.com/gotowebinar-registration-customer-perception?utm_campaign=Field+Service+Performance-+The+Customer%27s+Perception&utm_medium=email&_hsenc=p2ANqtz-9EUrgyXTFQ4a9aRtl8W5P5bYNpjOJJxFckICKOzAkuRwHdA7EVsagK05Ir74V2m5larY_nhTJaiztqocqIk3rwEYR-pH9_7SgW-lVpLoh9xo5iSfc&_hsmi=2&utm_content=2&utm_source=hs_email&hsCtaTracking=5f1aa6c3-fe75-4fb5-a2bf-dafd926b0f8e%7C385ae617-5954-4f1f-aa47-ec812c196146) where we talk about the key research findings.* Drum Roll Please. Well, not to be too dramatic, but we’ve set the stage for the final results from our field service performance appraisal projects. Remember, US consumers are the appraisers. [Read More](https://blog.servicecouncil.com/field-service-consumer-ratings) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-consumer-ratings#comments-listing) Topics: [News](https://blog.servicecouncil.com/topic/news), [consumer ratings](https://blog.servicecouncil.com/topic/consumer-ratings), [field service performance](https://blog.servicecouncil.com/topic/field-service-performance), [ratings](https://blog.servicecouncil.com/topic/ratings) ## [The Missed Opportunity in Field Service Relationship Management](https://blog.servicecouncil.com/missed-opportunity-field-service-relationship-management) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Jun 24, 2016 10:53:04 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-9.png)](https://blog.servicecouncil.com/missed-opportunity-field-service-relationship-management) Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to the project is found in Blog 1 – [Field Service Performance: What Resonates with US Consumers](http://servicecouncil.com/field-service-ratings-consumers/). This post focuses on the opportunity in field service relationship management. [Read More](https://blog.servicecouncil.com/missed-opportunity-field-service-relationship-management) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/missed-opportunity-field-service-relationship-management#comments-listing) Topics: [Customer Experience](https://blog.servicecouncil.com/topic/customer-experience), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [ratings](https://blog.servicecouncil.com/topic/ratings), [relationship management](https://blog.servicecouncil.com/topic/relationship-management) ## [Field Service Performance Ratings: What Resonates with U.S. Consumers?](https://blog.servicecouncil.com/field-service-ratings-consumers) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Jun 21, 2016 5:49:06 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide08.png)](https://blog.servicecouncil.com/field-service-ratings-consumers) Our research typically focuses on polling the leaders of service organizations. To that end, we’ve documented field service progress and challenges extensively. We look to continue to do so via our [ongoing coverage](https://info.servicecouncil.com/research-agenda-reg) and our annual [Smarter Service Symposiums](http://www.servicecouncil.com/symposium). Recently, we’ve branched out into getting different perspectives and ratings from the various stakeholders in the field service delivery chain. In May 2016, we published a report highlighting key take-aways from direct surveying of front-line [field service technicians](https://info.servicecouncil.com/report-field-service-2016-technicians-reg). The research yielded valuable insights, specifically around the day-to-day obstacles encountered by technicians in getting work done. We will continue our focus on technician-oriented research. [Read More](https://blog.servicecouncil.com/field-service-ratings-consumers) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-ratings-consumers#comments-listing) Topics: [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [efficiency](https://blog.servicecouncil.com/topic/efficiency), [experience](https://blog.servicecouncil.com/topic/experience), [perceptions](https://blog.servicecouncil.com/topic/perceptions), [ratings](https://blog.servicecouncil.com/topic/ratings) [All posts](https://blog.servicecouncil.com/all) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. 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