As GE prepares for its Mind and Machines Internet of Things (IoT) conference, it added an interesting item to the agenda with the purchase of field service powerhouse ServiceMax for $915m (Press Release). ServiceMax has previously had a footprint in several GE businesses (since Sept 2010) and now GE expects to connect and extend its Industrial Internet of Things (IIoT) vision and Predix platform into the field.
Topics: Internet of Things, News, ServiceMax, IoT, GE Digital, Industrial Internet of Things
“…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt (1933 Inaugural Speech)
Topics: customer service, Internet of Things, Field Service, Perspective, IoT, machines, service excellence
In this blog, I explore the prevalance of Technology in Service and Customer Support businesses.
Topics: Sean Jordan, Scheduling & Routing, iPad, Internet of Things, Service transformation, Pitfall Avoidance, Service Parts Management, Mobility, BioTek Instruments, ERP, Technology Evaluation, iPhone, CRM, Technology Investment Trends, Field Service, Contract & Warranty Management, voice of the customer, Mobile Hardware, Logistics, Perspective, knowledge management, Repair Depot, GPS, big data, IoT
This week we’re tracking the PTC Live Global event in Nashville. There are a lot of announcements made and discussions being held across all of PTC’s businesses, but our major focus resides with PTC’s updates on IoT and Service Lifecycle Management. Today’s post will focus mostly on strategic business announcements made in keynote sessions that impact service organizations.
Topics: Internet of Things, Service Management, ColdLight, News, Field Service, PTC, ServiceMax, Perspective, ThingWorx, LiveWorx, IoT
The Internet of Things (IoT) delivers a significant boost to organizations looking to provide better service and maintenance. Data captured directly from equipment and machines allows servicing organizations to better predict future failures and resolve them prior to occurrence. In cases where incidents do occur, intelligent failure analysis and diagnosis allows for intelligent dispatch of the right resources to ensure that the issue is resolved effectively on a first-visit.
Topics: Internet of Things, connected products, Field Service, Perspective, connected service, remote service, IoT
Intro: I have attended The Service Council Symposiums in the past as have several of my colleagues from Xerox and other companies.
Topics: Service Products, Internet of Things, self-service, Predictive Analytics, News, Perspective, Customer Journey Mapping, Self-Support, service cost, service collaboration, big data, IT, Omni-Channel Customer Service
Yes, it’s March, and that usually means lower productivity and a heightened sense of chest thumping tied to respective college basketball teams, atleast in North America. (I am very guilty of this given that my alma mater is a No.1 seed). While pockets of fans are tuning in across the rest of the world as well, these fans are probably much more interested in the madness of the Cricket World Cup taking place in Australia and New Zealand.
Topics: Customer Experience, Hewlett Packard, collaboration, HP, Ingersoll Rand, Vivint, Internet of Things, Talent Management, Safelite Autoglass, Xerox Corporation, News, Aging Workforce, customer value, Perspective, Zappos, knowledge management, KONE Elevator, Service Data, big data, Millenials, customer experience design, IoT, Smarter Services
The Internet of Things (IoT) is a major topic of discussion. Analysts, technology companies, governments, and more are voicing their opinions on the upcoming IoT revolution. The folks whose opinion is most pertinent, the organizations deploying Internet connected products and services, and their customers, are actually evaluating if IoT truly holds the promise that we all think it does.
Topics: Service Strategy, enterprise value, Internet of Things, customer value, Perspective, service value, enabling technology, IoT