Intro: I have attended The Service Council Symposiums in the past as have several of my colleagues from Xerox and other companies.
AndyHuber
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2015 Smarter Services™ Symposium Recap: Observations by Andy Huber of Xerox Corporation
Topics: Service Products, Internet of Things, self-service, Predictive Analytics, News, Perspective, Customer Journey Mapping, Self-Support, service cost, service collaboration, big data, IT, Omni-Channel Customer Service