The Service Council's Blog

Metrics in Field Service: A Moving Target

Posted by sumairdutta on Oct 12, 2016 3:19:30 PM

If you ask a field service business leader to list the most important metrics for his/her business, the list would include the likes of:

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Topics: Field Service, Perspective, first-time fix, key performance indicators, KPIs, mean time to repair, meant time to resolution, metrics

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The Service Council

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The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives.

Members can sharpen their strategy with the aid of:

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