What would I do if I won $1.3b (or $900m or whatever amount after tax)? It's a question that nearly everyone here in the United States is asking. Well, people outside are asking as well as evidenced by my parents, but not as much.
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Topics: customer service, Uncategorized, 2016 trends, powerball, service leaders
Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode.
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Topics: Field Service, Service Innovation, Perspective, Uncategorized, 3D printing, service supply chain management, 3D printers, service parts