The Service Council's Blog

3D Printers in Service Vans: Lets Pump the Brakes

Posted by sumairdutta on Sep 25, 2015 11:04:19 AM

Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode.

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Topics: Field Service, Service Innovation, Perspective, Uncategorized, 3D printing, service supply chain management, 3D printers, service parts

3D Printers in Service Vans: Lets Pump the Brakes

Posted by Sumair Dutta on Sep 25, 2015 7:04:19 AM

Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode.

Read More

Topics: Field Service, Service Innovation, Perspective, 3D printing, service supply chain management, 3D printers, service parts

2015 Smarter Services™ Symposium Recap: Observations (Part 2) by Cary Chapman, Advisory Board Member

Posted by carychapman on Apr 6, 2015 10:58:25 AM

Wrapping up my analysis of the 2015 symposium (Part 1: here), Day three began with a keynote delivered by Joe Brown, Senior Design Lead at Ideo. His topic was “Designing New Service Opportunities”. Joe introduced us to the seven rules of brainstorming. These certainly are helpful for creating some structure in the brainstorming process. There were a series of statements throughout his discussion that have merit. They are as follows: find the right problem to solve, test ideas in minutes not months, 70% of all change efforts fail, the biggest roadblocks to change are behavioral, don’t get ready- get started, when initiating change take baby steps and make the changes temporary until proven.

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Topics: News, Service Innovation, Perspective, Perfect Service Visit, service design

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