--- title: The Service Council's Blog | Service Strategy description: Service Strategy | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [The Evolving Escalator of Value: My Visit to Aftermarket Europe](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 3, 2015 10:34:19 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/IMG_4068-300x300.jpg)](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) In late October, I was extremely pleased to visit and serve as the chairman for [Aftermarket 2015](http://www.aftermarketeurope.com/) in Noordwijk, the Netherlands. This is an annual conference for service leaders put together by the Copperberg group and my comrade Thomas Igou. The audience is primarily made up of senior-level service leaders of European organizations or the European units of global organizations. [Read More](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe#comments-listing) Topics: [Service Strategy](https://blog.servicecouncil.com/topic/service-strategy), [customer service](https://blog.servicecouncil.com/topic/customer-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [aftermarket](https://blog.servicecouncil.com/topic/aftermarket), [Europe](https://blog.servicecouncil.com/topic/europe) ## [Getting to Customer Value with The Internet of Things](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Mar 2, 2015 7:13:51 AM - [Tweet](https://twitter.com/share) The Internet of Things (IoT) is a major topic of discussion. Analysts, technology companies, governments, and more are voicing their opinions on the upcoming IoT revolution. The folks whose opinion is most pertinent, the organizations deploying Internet connected products and services, and their customers, are actually evaluating if IoT truly holds the promise that we all think it does. [Read More](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/) 1 Comment [Click here to read/write comments](https://blog.servicecouncil.com/getting-to-customer-value-with-the-internet-of-things/#comments-listing) Topics: [Service Strategy](https://blog.servicecouncil.com/topic/service-strategy), [enterprise value](https://blog.servicecouncil.com/topic/enterprise-value), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [customer value](https://blog.servicecouncil.com/topic/customer-value), [Perspective](https://blog.servicecouncil.com/topic/perspective), [service value](https://blog.servicecouncil.com/topic/service-value), [enabling technology](https://blog.servicecouncil.com/topic/enabling-technology), [IoT](https://blog.servicecouncil.com/topic/iot) [All posts](https://blog.servicecouncil.com/all) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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