“Change or Perish!”
Topics: Field Service, Perspective, employee engagement, service excellence
Meet Joe. Joe is one of the most attentive and focused service technicians I have encountered in my life. What’s cool about Joe? He isn’t motivated by compensation. His focus is just a part of his DNA. Would compensation make him more motivated to be customer-centric? More on this in a few moments.
Topics: Perspective, service culture, Compensation, customer centricity, employee engagement, Frances X. Frei, Motivation, people, Uncommon Service