--- title: The Service Council's Blog | IoT description: IoT | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [The Killer App for IoT is Service: GE Digital Acquires ServiceMax](https://blog.servicecouncil.com/killer-app-iot-service-ge-digital-acquires-servicemax) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 15, 2016 9:53:57 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-8.png)](https://blog.servicecouncil.com/killer-app-iot-service-ge-digital-acquires-servicemax) As GE prepares for its Mind and Machines Internet of Things (IoT) conference, it added an interesting item to the agenda with the purchase of field service powerhouse ServiceMax for $915m ([Press Release](https://www.genewsroom.com/press-releases/ge-digital-acquires-servicemax-extend-predix-and-analytics-across-field-service)). ServiceMax has previously had a footprint in several GE businesses (since Sept 2010) and now GE expects to connect and extend its Industrial Internet of Things (IIoT) vision and Predix platform into the field. [Read More](https://blog.servicecouncil.com/killer-app-iot-service-ge-digital-acquires-servicemax) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/killer-app-iot-service-ge-digital-acquires-servicemax#comments-listing) Topics: [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [News](https://blog.servicecouncil.com/topic/news), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [IoT](https://blog.servicecouncil.com/topic/iot), [GE Digital](https://blog.servicecouncil.com/topic/ge-digital), [Industrial Internet of Things](https://blog.servicecouncil.com/topic/industrial-internet-of-things) ## [Machines in Service Series Part I: The IoT Won’t Do Everything](https://blog.servicecouncil.com/machines-in-service-iot-wont-do-everything) Posted by [Aly Pinder](https://blog.servicecouncil.com/author/apservicecouncil.com) on Oct 27, 2016 10:03:29 AM - [Tweet](https://twitter.com/share) “…the only thing we have to fear, is fear itself.” – Franklin D Roosevelt ([1933 Inaugural Speech](https://www.youtube.com/watch?v=nHFTtz3uucY)) [Read More](https://blog.servicecouncil.com/machines-in-service-iot-wont-do-everything) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/machines-in-service-iot-wont-do-everything#comments-listing) Topics: [customer service](https://blog.servicecouncil.com/topic/customer-service), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [machines](https://blog.servicecouncil.com/topic/machines), [service excellence](https://blog.servicecouncil.com/topic/service-excellence) ## [Field Technician Notes Part 4: Thoughts on Technology](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 30, 2016 2:18:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-5.png)](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) One of my favorite quotes of all times: *“The present letter is a very long one, simply because I had no leisure to make it shorter.”* Often attributed to Cicero or Mark Twain, this was originally used by Blaise Pascal to highlight the challenges with being brief. [Read More](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology#comments-listing) Topics: [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [field service technology](https://blog.servicecouncil.com/topic/field-service-technology), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [Virtual Reality](https://blog.servicecouncil.com/topic/virtual-reality) ## [Six Takeaways from ClickConnect 2015](https://blog.servicecouncil.com/six-takeaways-from-clickconnect-2015) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 11, 2015 4:14:50 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1.png)](https://blog.servicecouncil.com/six-takeaways-from-clickconnect-2015) ClickSoftware held its annual user event in Miami a few weeks ago. Given that [ClickSoftware](http://www.clicksoftware.com)is one of the biggest providers in the field service space (over 700k resources optimized), it was vital that we were present to track updates and announcements. This was also the first ClickConnect user event held as a private company (Our commentary) and under the helm of new CEO, Tom Heiser. [Read More](https://blog.servicecouncil.com/six-takeaways-from-clickconnect-2015) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/six-takeaways-from-clickconnect-2015#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [IoT](https://blog.servicecouncil.com/topic/iot), [clicksoftware](https://blog.servicecouncil.com/topic/clicksoftware), [clickconnect](https://blog.servicecouncil.com/topic/clickconnect), [utilities](https://blog.servicecouncil.com/topic/utilities) ## [The Evolving Escalator of Value: My Visit to Aftermarket Europe](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 3, 2015 10:34:19 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/IMG_4068-300x300.jpg)](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) In late October, I was extremely pleased to visit and serve as the chairman for [Aftermarket 2015](http://www.aftermarketeurope.com/) in Noordwijk, the Netherlands. This is an annual conference for service leaders put together by the Copperberg group and my comrade Thomas Igou. The audience is primarily made up of senior-level service leaders of European organizations or the European units of global organizations. [Read More](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe#comments-listing) Topics: [Service Strategy](https://blog.servicecouncil.com/topic/service-strategy), [customer service](https://blog.servicecouncil.com/topic/customer-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [aftermarket](https://blog.servicecouncil.com/topic/aftermarket), [Europe](https://blog.servicecouncil.com/topic/europe) ## [The Technology-Driven Service Business](https://blog.servicecouncil.com/the-technology-driven-service-business/) Posted by [John Carroll](https://blog.servicecouncil.com/author/john-carroll) on Aug 25, 2015 7:37:08 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696800-jpg/blog-files/tech-investment-trends-300x225.jpg)](https://blog.servicecouncil.com/the-technology-driven-service-business/) In this blog, I explore the prevalance of Technology in Service and Customer Support businesses. [Read More](https://blog.servicecouncil.com/the-technology-driven-service-business/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-technology-driven-service-business/#comments-listing) Topics: [Sean Jordan](https://blog.servicecouncil.com/topic/sean-jordan), [Scheduling & Routing](https://blog.servicecouncil.com/topic/scheduling-routing), [iPad](https://blog.servicecouncil.com/topic/ipad), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Service transformation](https://blog.servicecouncil.com/topic/service-transformation), [Pitfall Avoidance](https://blog.servicecouncil.com/topic/pitfall-avoidance), [Service Parts Management](https://blog.servicecouncil.com/topic/service-parts-management), [Mobility](https://blog.servicecouncil.com/topic/mobility), [BioTek Instruments](https://blog.servicecouncil.com/topic/biotek-instruments), [ERP](https://blog.servicecouncil.com/topic/erp), [Technology Evaluation](https://blog.servicecouncil.com/topic/technology-evaluation), [iPhone](https://blog.servicecouncil.com/topic/iphone), [CRM](https://blog.servicecouncil.com/topic/crm), [Technology Investment Trends](https://blog.servicecouncil.com/topic/technology-investment-trends), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Contract & Warranty Management](https://blog.servicecouncil.com/topic/contract-warranty-management), [voice of the customer](https://blog.servicecouncil.com/topic/voice-of-the-customer), [Mobile Hardware](https://blog.servicecouncil.com/topic/mobile-hardware), [Logistics](https://blog.servicecouncil.com/topic/logistics), [Perspective](https://blog.servicecouncil.com/topic/perspective), [knowledge management](https://blog.servicecouncil.com/topic/knowledge-management), [Repair Depot](https://blog.servicecouncil.com/topic/repair-depot), [GPS](https://blog.servicecouncil.com/topic/gps), [big data](https://blog.servicecouncil.com/topic/big-data), [IoT](https://blog.servicecouncil.com/topic/iot) ## [Early Takeaways from PTC Live Global 2015: Integrating the Voice of Products](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jun 9, 2015 3:15:57 PM - [Tweet](https://twitter.com/share) This week we’re tracking the [PTC Live Global](http://liveglobal.ptc.com/) event in Nashville. There are a lot of announcements made and discussions being held across all of PTC’s businesses, but our major focus resides with PTC’s updates on IoT and Service Lifecycle Management. Today’s post will focus mostly on strategic business announcements made in keynote sessions that impact service organizations. [Read More](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/early-takeaways-from-ptc-live-global-2015-integrating-the-voice-of-products/#comments-listing) Topics: [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Service Management](https://blog.servicecouncil.com/topic/service-management), [ColdLight](https://blog.servicecouncil.com/topic/coldlight), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [PTC](https://blog.servicecouncil.com/topic/ptc), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [Perspective](https://blog.servicecouncil.com/topic/perspective), [ThingWorx](https://blog.servicecouncil.com/topic/thingworx), [LiveWorx](https://blog.servicecouncil.com/topic/liveworx), [IoT](https://blog.servicecouncil.com/topic/iot) ## [Notes from Maximize 2015: Elevate, Connect, and Succeed](https://blog.servicecouncil.com/notes-from-maximize-2015-elevate-connect-and-succeed/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on May 28, 2015 11:17:44 AM - [Tweet](https://twitter.com/share) It’s been a busy couple of weeks with some major events in the service management and field service spaces. Hence the slight lag in my reporting. Between May 13-15, [John Carroll](http://servicecouncil.com/about-us/executive-team/) and I had the opportunity to attend Maximize 2015, ServiceMax’s major user event in San Francisco, CA. The event was extremely well attended with over 600 participants from brands such as Coca Cola Enterprises (Europe), Schneider Electric, and GE Software. Several TSC members and research panelists were also in attendance. [Read More](https://blog.servicecouncil.com/notes-from-maximize-2015-elevate-connect-and-succeed/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/notes-from-maximize-2015-elevate-connect-and-succeed/#comments-listing) Topics: [GE Software](https://blog.servicecouncil.com/topic/ge-software), [SightCall](https://blog.servicecouncil.com/topic/sightcall), [maximize](https://blog.servicecouncil.com/topic/maximize), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [PTC](https://blog.servicecouncil.com/topic/ptc), [ServiceMax](https://blog.servicecouncil.com/topic/servicemax), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [Coca Cola Enterprises](https://blog.servicecouncil.com/topic/coca-cola-enterprises) ## [The Internet of Things Establishes a New Normal in Service](https://blog.servicecouncil.com/the-internet-of-things-establishes-a-new-normal-in-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on May 8, 2015 6:31:44 AM - [Tweet](https://twitter.com/share) The Internet of Things (IoT) delivers a significant boost to organizations looking to provide better service and maintenance. Data captured directly from equipment and machines allows servicing organizations to better predict future failures and resolve them prior to occurrence. In cases where incidents do occur, intelligent failure analysis and diagnosis allows for intelligent dispatch of the right resources to ensure that the issue is resolved effectively on a first-visit. [Read More](https://blog.servicecouncil.com/the-internet-of-things-establishes-a-new-normal-in-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-internet-of-things-establishes-a-new-normal-in-service/#comments-listing) Topics: [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [connected products](https://blog.servicecouncil.com/topic/connected-products), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [connected service](https://blog.servicecouncil.com/topic/connected-service), [remote service](https://blog.servicecouncil.com/topic/remote-service), [IoT](https://blog.servicecouncil.com/topic/iot) ## [Field Service Still Undervalued as a Discipline](https://blog.servicecouncil.com/field-service-still-undervalued-as-a-discipline/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Apr 30, 2015 7:03:22 PM - [Tweet](https://twitter.com/share) Today we heard the news that [ClickSoftware was being acquired](http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=2042037) and taken private by Francisco Partners. Personally, I have covered [ClickSoftware](http://www.clicksoftware.com) and worked with their team over the course of the previous 10 years and wish them the best as they enter this new journey. ClickSoftware has been, and continues to be, a key player in the field service automation space, and I look forward to tracking their progress moving forward. Over the course of the previous 12 months, two major software providers focused on field service, in TOA Technologies (by Oracle) and ClickSoftware, have been acquired. Most of the field service providers that started off as scheduling optimizers have now been accounted for. There aren’t many independent enterprise-focused field service software companies left. [Read More](https://blog.servicecouncil.com/field-service-still-undervalued-as-a-discipline/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-still-undervalued-as-a-discipline/#comments-listing) Topics: [field workforce](https://blog.servicecouncil.com/topic/field-workforce), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [clicksoftware](https://blog.servicecouncil.com/topic/clicksoftware) [All posts](https://blog.servicecouncil.com/all) [Next](https://blog.servicecouncil.com/topic/iot/page/2) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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