Intro: I have attended The Service Council Symposiums in the past as have several of my colleagues from Xerox and other companies.
2015 Smarter Services™ Symposium Recap: Observations by Andy Huber of Xerox Corporation
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AndyHuber on Apr 14, 2015 10:33:06 AM
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Topics: Service Products, Internet of Things, self-service, Predictive Analytics, News, Perspective, Customer Journey Mapping, Self-Support, service cost, service collaboration, big data, IT, Omni-Channel Customer Service
Organizations, that support consumers and enterprises alike, are looking to enhance the self-service opportunities available to their customers. A 2014 The Service Council research effort found that 6 out of 10 organizations were looking to provide increased self-service resources to their customers.
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Topics: customer service, self-service, customer engagement, multi-channel service, customer experience management