The Service Council's Blog

What Drives Service-centric Behavior?

Posted by John Carroll on Mar 8, 2016 9:44:41 AM

Meet Joe. Joe is one of the most attentive and focused service technicians I have encountered in my life. What’s cool about Joe? He isn’t motivated by compensation. His focus is just a part of his DNA. Would compensation make him more motivated to be customer-centric? More on this in a few moments.

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Topics: Perspective, service culture, Compensation, customer centricity, employee engagement, Frances X. Frei, Motivation, people, Uncommon Service

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The Service Council

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