--- title: The Service Council's Blog | Field Service (2) description: Field Service | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more (2) --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [With Great Power Comes Great Responsibility (to Driver Safety)](https://blog.servicecouncil.com/great-responsibility-driver-safety) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on May 31, 2016 6:21:02 PM - [Tweet](https://twitter.com/share) Spiderman didn't come up with it, but in celebration of his introduction to the Marvel Universe (Spoiler Alert regarding a certain Marvel movie in theaters now), it’s worth bringing in one of his most used quotes. With a slight addition, that is. The quote is appropriate when considering the focus that service organizations must place on worker and driver safety when rolling out newer tools and applications to boost the productivity of their front-line agents. [Read More](https://blog.servicecouncil.com/great-responsibility-driver-safety) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/great-responsibility-driver-safety#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [distracted driving](https://blog.servicecouncil.com/topic/distracted-driving), [driver safety](https://blog.servicecouncil.com/topic/driver-safety), [safety](https://blog.servicecouncil.com/topic/safety) ## [Field Technician Profession Summarized: 90% Customer Service, 10% Fixing Appliances](https://blog.servicecouncil.com/field-technician-profession-summarized) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Apr 1, 2016 3:23:41 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-6.png)](https://blog.servicecouncil.com/field-technician-profession-summarized) Almost all of the field technicians that we polled for The Service Council’s Voice of the Field Technician research project ([Introduction](http://servicecouncil.com/notes-front-lines-field-service-introduction/), [Part 2](http://servicecouncil.com/field-technician-notes-improving-day-life/), [Part 3](http://servicecouncil.com/field-technicians-notes-likes-dislikes/), [Part 4](http://servicecouncil.com/field-technician-notes-thoughts-technology/)) recommended the profession to others. Most were equally complimentary when asked if they would recommend their current organizations. [Read More](https://blog.servicecouncil.com/field-technician-profession-summarized) 1 Comment [Click here to read/write comments](https://blog.servicecouncil.com/field-technician-profession-summarized#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [Field Engineer](https://blog.servicecouncil.com/topic/field-engineer), [field engineers](https://blog.servicecouncil.com/topic/field-engineers), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [field work](https://blog.servicecouncil.com/topic/field-work) ## [Field Technician Notes Part 4: Thoughts on Technology](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 30, 2016 2:18:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-5.png)](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) One of my favorite quotes of all times: *“The present letter is a very long one, simply because I had no leisure to make it shorter.”* Often attributed to Cicero or Mark Twain, this was originally used by Blaise Pascal to highlight the challenges with being brief. [Read More](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-technician-notes-thoughts-technology#comments-listing) Topics: [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [field service technology](https://blog.servicecouncil.com/topic/field-service-technology), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [Virtual Reality](https://blog.servicecouncil.com/topic/virtual-reality) ## [Field Technician Notes Part 3: Likes and Dislikes](https://blog.servicecouncil.com/field-technicians-notes-likes-dislikes) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 28, 2016 12:36:54 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-3.png)](https://blog.servicecouncil.com/field-technicians-notes-likes-dislikes) For those of you who haven’t seen the first two posts in our research on field technicians (by field technicians), it might help to review those posts prior to this one. [Read More](https://blog.servicecouncil.com/field-technicians-notes-likes-dislikes) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-technicians-notes-likes-dislikes#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [field workers](https://blog.servicecouncil.com/topic/field-workers) ## [Field Technician Notes Part 2: Improving a Day in the Life](https://blog.servicecouncil.com/field-technician-notes-improving-day-life) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 24, 2016 3:54:07 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-2.png)](https://blog.servicecouncil.com/field-technician-notes-improving-day-life) A few days ago, I introduced our field technician-focused research in a [TSC blog](http://servicecouncil.com/notes-front-lines-field-service-introduction/) and LinkedIn post. Today’s focus is on “Improving a Day in the Life” of the front-line field service workforce. [Read More](https://blog.servicecouncil.com/field-technician-notes-improving-day-life) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-technician-notes-improving-day-life#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [field service management](https://blog.servicecouncil.com/topic/field-service-management), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [workforce engagement](https://blog.servicecouncil.com/topic/workforce-engagement) ## [Notes from the Front Lines of Field Service: An Introduction](https://blog.servicecouncil.com/notes-front-lines-field-service-introduction) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Mar 23, 2016 10:49:42 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-1.png)](https://blog.servicecouncil.com/notes-front-lines-field-service-introduction) ### Introduction to the Research Our research allows us to get a peek into the initiatives of broader service organizations. In this process of discovery and analysis, the area of field service is one where we spend a lot of time and energy. Personally, I have been covering the space for the past 10 years, digging into technology trends as well as the best practices of businesses looking to get more out of their field technician workforces. [Read More](https://blog.servicecouncil.com/notes-front-lines-field-service-introduction) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/notes-front-lines-field-service-introduction#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [field engineers](https://blog.servicecouncil.com/topic/field-engineers), [field technicians](https://blog.servicecouncil.com/topic/field-technicians), [workforce management](https://blog.servicecouncil.com/topic/workforce-management) ## [Diebold: Our Interest in Live Video for Service](https://blog.servicecouncil.com/diebold-our-interest-in-live-video-for-service) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Feb 17, 2016 5:29:04 PM - [Tweet](https://twitter.com/share) TSC’s 2015 field service research indicated that 25 to 30% of organizations are closely evaluating or building the business case for the use of live video or augmented tools to improve field service performance. There are several benefits that can be accrued by the use of live video in field service, particularly in improving first-visit resolution rates where field technicians can rely on live video to get support from higher-level support specialists. As the use of the technology becomes more prevalent, we will see additional benefits as well. [Read More](https://blog.servicecouncil.com/diebold-our-interest-in-live-video-for-service) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/diebold-our-interest-in-live-video-for-service#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [diebold](https://blog.servicecouncil.com/topic/diebold), [librestream](https://blog.servicecouncil.com/topic/librestream), [live video](https://blog.servicecouncil.com/topic/live-video), [verizon](https://blog.servicecouncil.com/topic/verizon) ## [Supporting the Billions of Powerball](https://blog.servicecouncil.com/supporting-the-billions-of-powerball) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Feb 3, 2016 3:52:47 PM - [Tweet](https://twitter.com/share) There have been two-three major topics of discussion here in the US at the start of 2016 [Read More](https://blog.servicecouncil.com/supporting-the-billions-of-powerball) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/supporting-the-billions-of-powerball#comments-listing) Topics: [News](https://blog.servicecouncil.com/topic/news), [Field Service](https://blog.servicecouncil.com/topic/field-service), [2016 trends](https://blog.servicecouncil.com/topic/2016-trends), [planning](https://blog.servicecouncil.com/topic/planning), [powerball](https://blog.servicecouncil.com/topic/powerball), [scientific games](https://blog.servicecouncil.com/topic/scientific-games) ## [Field Service Needs 'The Force'](https://blog.servicecouncil.com/field-service-needs-the-force) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Dec 15, 2015 3:24:32 PM - [Tweet](https://twitter.com/share) I had to summon the force on this one. It had to be done. [Read More](https://blog.servicecouncil.com/field-service-needs-the-force) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-needs-the-force#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [mobile maturity](https://blog.servicecouncil.com/topic/mobile-maturity), [mobile applications](https://blog.servicecouncil.com/topic/mobile-applications), [star wars](https://blog.servicecouncil.com/topic/star-wars), [the force](https://blog.servicecouncil.com/topic/the-force) ## [Calm Technology and Field Service](https://blog.servicecouncil.com/calm-technology-and-field-service) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 13, 2015 11:28:23 AM - [Tweet](https://twitter.com/share) At a recent HubSpot conference in Boston, I sat in on a session on Calm Technology led by Amber Case (@caseorganic, or [web](http://caseorganic.com/)). Fascinating stuff really and the best talk at the conference in my opinion. [Read More](https://blog.servicecouncil.com/calm-technology-and-field-service) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/calm-technology-and-field-service#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [calm technology](https://blog.servicecouncil.com/topic/calm-technology) [Previous](https://blog.servicecouncil.com/topic/field-service/page/1) [All posts](https://blog.servicecouncil.com/all) [Next](https://blog.servicecouncil.com/topic/field-service/page/3) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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