--- title: The Service Council's Blog | Perspective (3) description: Perspective | The Service Council's blog features insight, analysis, and commentary from TSC analysts and its members on areas of service strategy, field service, customer experience management, enabling technology, and more (3) --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog ## [What Drives Service-centric Behavior?](https://blog.servicecouncil.com/to-cultivate-or-motivate-a-culture-of-service) Posted by [John Carroll](https://blog.servicecouncil.com/author/johncarroll) on Mar 8, 2016 9:44:41 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Service-Technician-e1457448058696-225x300.jpg)](https://blog.servicecouncil.com/to-cultivate-or-motivate-a-culture-of-service) **Meet Joe.** Joe is one of the most attentive and focused service technicians I have encountered in my life. What’s cool about Joe? He isn’t motivated by compensation. His focus is just a part of his DNA. Would compensation make him more motivated to be customer-centric? More on this in a few moments. [Read More](https://blog.servicecouncil.com/to-cultivate-or-motivate-a-culture-of-service) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/to-cultivate-or-motivate-a-culture-of-service#comments-listing) Topics: [Perspective](https://blog.servicecouncil.com/topic/perspective), [service culture](https://blog.servicecouncil.com/topic/service-culture), [Compensation](https://blog.servicecouncil.com/topic/compensation), [customer centricity](https://blog.servicecouncil.com/topic/customer-centricity), [employee engagement](https://blog.servicecouncil.com/topic/employee-engagement), [Frances X. Frei](https://blog.servicecouncil.com/topic/frances-x-frei), [Motivation](https://blog.servicecouncil.com/topic/motivation), [people](https://blog.servicecouncil.com/topic/people), [Uncommon Service](https://blog.servicecouncil.com/topic/uncommon-service) ## [Field Service Needs 'The Force'](https://blog.servicecouncil.com/field-service-needs-the-force) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Dec 15, 2015 3:24:32 PM - [Tweet](https://twitter.com/share) I had to summon the force on this one. It had to be done. [Read More](https://blog.servicecouncil.com/field-service-needs-the-force) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/field-service-needs-the-force#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [mobile maturity](https://blog.servicecouncil.com/topic/mobile-maturity), [mobile applications](https://blog.servicecouncil.com/topic/mobile-applications), [star wars](https://blog.servicecouncil.com/topic/star-wars), [the force](https://blog.servicecouncil.com/topic/the-force) ## [Customer Success Confuses Me](https://blog.servicecouncil.com/customer-success-confuses-me) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 20, 2015 2:25:22 PM - [Tweet](https://twitter.com/share) I love the concept of customer success. I've argued in [recent blogs](http://blogs.ptc.com/2015/11/09/services-and-customer-success-collide-in-the-iot/) that it is going to be a necessary concept for organizations to embrace in the coming era of service and support. A recent [interview conducted with Egnyte](http://servicecouncil.com/podcasts/#b) shows the incredible value of a well run success program. [Read More](https://blog.servicecouncil.com/customer-success-confuses-me) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/customer-success-confuses-me#comments-listing) Topics: [Service Management](https://blog.servicecouncil.com/topic/service-management), [customer success](https://blog.servicecouncil.com/topic/customer-success), [customer satisfaction](https://blog.servicecouncil.com/topic/customer-satisfaction), [Perspective](https://blog.servicecouncil.com/topic/perspective), [retention](https://blog.servicecouncil.com/topic/retention) ## [Calm Technology and Field Service](https://blog.servicecouncil.com/calm-technology-and-field-service) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 13, 2015 11:28:23 AM - [Tweet](https://twitter.com/share) At a recent HubSpot conference in Boston, I sat in on a session on Calm Technology led by Amber Case (@caseorganic, or [web](http://caseorganic.com/)). Fascinating stuff really and the best talk at the conference in my opinion. [Read More](https://blog.servicecouncil.com/calm-technology-and-field-service) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/calm-technology-and-field-service#comments-listing) Topics: [mobile](https://blog.servicecouncil.com/topic/mobile), [mobile field service](https://blog.servicecouncil.com/topic/mobile-field-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [calm technology](https://blog.servicecouncil.com/topic/calm-technology) ## [The Evolving Escalator of Value: My Visit to Aftermarket Europe](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Nov 3, 2015 10:34:19 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/IMG_4068-300x300.jpg)](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) In late October, I was extremely pleased to visit and serve as the chairman for [Aftermarket 2015](http://www.aftermarketeurope.com/) in Noordwijk, the Netherlands. This is an annual conference for service leaders put together by the Copperberg group and my comrade Thomas Igou. The audience is primarily made up of senior-level service leaders of European organizations or the European units of global organizations. [Read More](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-evolving-escalator-of-value-my-visit-to-aftermarket-europe#comments-listing) Topics: [Service Strategy](https://blog.servicecouncil.com/topic/service-strategy), [customer service](https://blog.servicecouncil.com/topic/customer-service), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [IoT](https://blog.servicecouncil.com/topic/iot), [aftermarket](https://blog.servicecouncil.com/topic/aftermarket), [Europe](https://blog.servicecouncil.com/topic/europe) ## [3D Printers in Service Vans: Lets Pump the Brakes](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes) Posted by [sumairdutta](https://blog.servicecouncil.com/author/sumairdutta) on Sep 25, 2015 11:04:19 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hubfs/Imported_Blog_Media/Slide1-10.png)](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes) Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode. [Read More](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Service Innovation](https://blog.servicecouncil.com/topic/service-innovation), [Perspective](https://blog.servicecouncil.com/topic/perspective), [Uncategorized](https://blog.servicecouncil.com/topic/uncategorized), [3D printing](https://blog.servicecouncil.com/topic/3d-printing), [service supply chain management](https://blog.servicecouncil.com/topic/service-supply-chain-management), [3D printers](https://blog.servicecouncil.com/topic/3d-printers), [service parts](https://blog.servicecouncil.com/topic/service-parts) ## [3D Printers in Service Vans: Lets Pump the Brakes](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Sep 25, 2015 7:04:19 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696600-png/blog-files/slide1.png)](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) Every day there seems to be a new article describing advances made in 3D printing. I just read one on how 3D printers were being used for whiskey glasses on the International Space Station. There is no doubt in my mind that 3D printing will disrupt and revolutionize supply chains. Some of that disruption is already occurring and early adopters are making some progress. Yet, most organizations are in a wait and see mode. [Read More](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/3d-printers-in-service-vans-lets-pump-the-brakes/#comments-listing) Topics: [Field Service](https://blog.servicecouncil.com/topic/field-service), [Service Innovation](https://blog.servicecouncil.com/topic/service-innovation), [Perspective](https://blog.servicecouncil.com/topic/perspective), [3D printing](https://blog.servicecouncil.com/topic/3d-printing), [service supply chain management](https://blog.servicecouncil.com/topic/service-supply-chain-management), [3D printers](https://blog.servicecouncil.com/topic/3d-printers), [service parts](https://blog.servicecouncil.com/topic/service-parts) ## [The Technology-Driven Service Business](https://blog.servicecouncil.com/the-technology-driven-service-business/) Posted by [John Carroll](https://blog.servicecouncil.com/author/john-carroll) on Aug 25, 2015 7:37:08 AM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696800-jpg/blog-files/tech-investment-trends-300x225.jpg)](https://blog.servicecouncil.com/the-technology-driven-service-business/) In this blog, I explore the prevalance of Technology in Service and Customer Support businesses. [Read More](https://blog.servicecouncil.com/the-technology-driven-service-business/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/the-technology-driven-service-business/#comments-listing) Topics: [Sean Jordan](https://blog.servicecouncil.com/topic/sean-jordan), [Scheduling & Routing](https://blog.servicecouncil.com/topic/scheduling-routing), [iPad](https://blog.servicecouncil.com/topic/ipad), [Internet of Things](https://blog.servicecouncil.com/topic/internet-of-things), [Service transformation](https://blog.servicecouncil.com/topic/service-transformation), [Pitfall Avoidance](https://blog.servicecouncil.com/topic/pitfall-avoidance), [Service Parts Management](https://blog.servicecouncil.com/topic/service-parts-management), [Mobility](https://blog.servicecouncil.com/topic/mobility), [BioTek Instruments](https://blog.servicecouncil.com/topic/biotek-instruments), [ERP](https://blog.servicecouncil.com/topic/erp), [Technology Evaluation](https://blog.servicecouncil.com/topic/technology-evaluation), [iPhone](https://blog.servicecouncil.com/topic/iphone), [CRM](https://blog.servicecouncil.com/topic/crm), [Technology Investment Trends](https://blog.servicecouncil.com/topic/technology-investment-trends), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Contract & Warranty Management](https://blog.servicecouncil.com/topic/contract-warranty-management), [voice of the customer](https://blog.servicecouncil.com/topic/voice-of-the-customer), [Mobile Hardware](https://blog.servicecouncil.com/topic/mobile-hardware), [Logistics](https://blog.servicecouncil.com/topic/logistics), [Perspective](https://blog.servicecouncil.com/topic/perspective), [knowledge management](https://blog.servicecouncil.com/topic/knowledge-management), [Repair Depot](https://blog.servicecouncil.com/topic/repair-depot), [GPS](https://blog.servicecouncil.com/topic/gps), [big data](https://blog.servicecouncil.com/topic/big-data), [IoT](https://blog.servicecouncil.com/topic/iot) ## [More on Augmented Reality for Field Service](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 31, 2015 12:15:21 PM - [Tweet](https://twitter.com/share) [![](https://blog.servicecouncil.com/hs-fs/file-3344696710-png/blog-files/slide1-300x225.png)](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) Its been a few weeks since we published our blog on [Video and Assisted Field Service](http://servicecouncil.com/video-and-assisted-field-service/) which has been popular garnering a great level of response from our community. The article has also been picked up by the likes of publications like [Field Service Digital](http://fieldservice.com/2015/07/06/sumair-dutta-why-video-will-soon-be-a-must/). [Read More](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/more-on-augmented-reality-for-field-service/#comments-listing) Topics: [LogMeIn](https://blog.servicecouncil.com/topic/logmein), [SightCall](https://blog.servicecouncil.com/topic/sightcall), [ScopeAR](https://blog.servicecouncil.com/topic/scopear), [augmented reality](https://blog.servicecouncil.com/topic/augmented-reality), [APX Labs](https://blog.servicecouncil.com/topic/apx-labs), [assisted reality](https://blog.servicecouncil.com/topic/assisted-reality), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [caugnate](https://blog.servicecouncil.com/topic/caugnate), [RescueLens](https://blog.servicecouncil.com/topic/rescuelens) ## [Sales, Meet Service: Unlocking Revenue Streams via Field Service](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/) Posted by [Sumair Dutta](https://blog.servicecouncil.com/author/sumair-dutta) on Jul 10, 2015 1:10:58 PM - [Tweet](https://twitter.com/share) I really wanted to use Uber in this blog’s title. Field service becoming uberized or the uber-ification of field service. Seems like there is a lot of commentary on how the Uber or Airbnb business models are going to transform industries and service delivery mechanisms. [Read More](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/) 0 Comments [Click here to read/write comments](https://blog.servicecouncil.com/sales-meet-service-unlocking-revenue-streams-via-field-service/#comments-listing) Topics: [Customer Experience](https://blog.servicecouncil.com/topic/customer-experience), [uber](https://blog.servicecouncil.com/topic/uber), [service sales](https://blog.servicecouncil.com/topic/service-sales), [tyco simplexgrinnell](https://blog.servicecouncil.com/topic/tyco-simplexgrinnell), [revenue](https://blog.servicecouncil.com/topic/revenue), [Field Service](https://blog.servicecouncil.com/topic/field-service), [Perspective](https://blog.servicecouncil.com/topic/perspective), [airbnb](https://blog.servicecouncil.com/topic/airbnb) [Previous](https://blog.servicecouncil.com/topic/perspective/page/2) [All posts](https://blog.servicecouncil.com/all) [Next](https://blog.servicecouncil.com/topic/perspective/page/4) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. Members can sharpen their strategy with the aid of: - Research Data - Analysis and Insight - Access to Community Events Check out our: - Research [Library](http://servicecouncil.com/research/) - Archived [Webcasts](http://servicecouncil.com/research/#tab-t5) - Interviews and [Podcasts](http://servicecouncil.com/research/#tab-t6) - Membership [Overview](http://servicecouncil.com/community/registration/) ### Posts by Topic - [Perspective (44)](https://blog.servicecouncil.com/topic/perspective) - [Field Service (38)](https://blog.servicecouncil.com/topic/field-service) - [News (20)](https://blog.servicecouncil.com/topic/news) - [IoT (12)](https://blog.servicecouncil.com/topic/iot) - [Internet of Things (8)](https://blog.servicecouncil.com/topic/internet-of-things) - [mobile (8)](https://blog.servicecouncil.com/topic/mobile) - [customer service (6)](https://blog.servicecouncil.com/topic/customer-service) - [augmented reality (5)](https://blog.servicecouncil.com/topic/augmented-reality) - [field technicians (5)](https://blog.servicecouncil.com/topic/field-technicians) - 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[customer satisfaction (2)](https://blog.servicecouncil.com/topic/customer-satisfaction) - [customer value (2)](https://blog.servicecouncil.com/topic/customer-value) - [employee engagement (2)](https://blog.servicecouncil.com/topic/employee-engagement) - [field agents (2)](https://blog.servicecouncil.com/topic/field-agents) - [field engineers (2)](https://blog.servicecouncil.com/topic/field-engineers) - [mobile devices (2)](https://blog.servicecouncil.com/topic/mobile-devices) - [powerball (2)](https://blog.servicecouncil.com/topic/powerball) - [self-service (2)](https://blog.servicecouncil.com/topic/self-service) - [service parts (2)](https://blog.servicecouncil.com/topic/service-parts) - [service supply chain management (2)](https://blog.servicecouncil.com/topic/service-supply-chain-management) - [star wars (2)](https://blog.servicecouncil.com/topic/star-wars) - [symposium (2)](https://blog.servicecouncil.com/topic/symposium-2) - [video (2)](https://blog.servicecouncil.com/topic/video) - [APX Labs (1)](https://blog.servicecouncil.com/topic/apx-labs) - [Aging Workforce (1)](https://blog.servicecouncil.com/topic/aging-workforce) - [BioTek Instruments (1)](https://blog.servicecouncil.com/topic/biotek-instruments) - [CRM (1)](https://blog.servicecouncil.com/topic/crm) - [Chris Westlake (1)](https://blog.servicecouncil.com/topic/chris-westlake) - [Coca Cola Enterprises (1)](https://blog.servicecouncil.com/topic/coca-cola-enterprises) - [ColdLight (1)](https://blog.servicecouncil.com/topic/coldlight) - [Compensation (1)](https://blog.servicecouncil.com/topic/compensation) - [Contract & Warranty Management (1)](https://blog.servicecouncil.com/topic/contract-warranty-management) - [Customer Journey Mapping (1)](https://blog.servicecouncil.com/topic/customer-journey-mapping) - [ERP (1)](https://blog.servicecouncil.com/topic/erp) - [Europe (1)](https://blog.servicecouncil.com/topic/europe) - [Field Engineer (1)](https://blog.servicecouncil.com/topic/field-engineer) - [Fleet Management (1)](https://blog.servicecouncil.com/topic/fleet-management) - [Frances X. Frei (1)](https://blog.servicecouncil.com/topic/frances-x-frei) - [GE Digital (1)](https://blog.servicecouncil.com/topic/ge-digital) - [GE Software (1)](https://blog.servicecouncil.com/topic/ge-software) - [GPS (1)](https://blog.servicecouncil.com/topic/gps) - [HP (1)](https://blog.servicecouncil.com/topic/hp) - [HVAC (1)](https://blog.servicecouncil.com/topic/hvac) - [Hewlett Packard (1)](https://blog.servicecouncil.com/topic/hewlett-packard) - [IFS World Conference 2015 (1)](https://blog.servicecouncil.com/topic/ifs-world-conference-2015) - [IT (1)](https://blog.servicecouncil.com/topic/it) - [Inbound (1)](https://blog.servicecouncil.com/topic/inbound) - [Industrial Internet of Things (1)](https://blog.servicecouncil.com/topic/industrial-internet-of-things) - [Ingersoll Rand (1)](https://blog.servicecouncil.com/topic/ingersoll-rand) - [Jimmy Wales (1)](https://blog.servicecouncil.com/topic/jimmy-wales) - [KONE Elevator (1)](https://blog.servicecouncil.com/topic/kone-elevator) - [KPIs (1)](https://blog.servicecouncil.com/topic/kpis) - 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