Yes, it’s March, and that usually means lower productivity and a heightened sense of chest thumping tied to respective college basketball teams, atleast in North America. (I am very guilty of this given that my alma mater is a No.1 seed). While pockets of fans are tuning in across the rest of the world as well, these fans are probably much more interested in the madness of the Cricket World Cup taking place in Australia and New Zealand.
0 Comments Click here to read/write comments
Topics: Customer Experience, Hewlett Packard, collaboration, HP, Ingersoll Rand, Vivint, Internet of Things, Talent Management, Safelite Autoglass, Xerox Corporation, News, Aging Workforce, customer value, Perspective, Zappos, knowledge management, KONE Elevator, Service Data, big data, Millenials, customer experience design, IoT, Smarter Services
Getting to Customer Value with The Internet of Things
Posted by
Sumair Dutta on Mar 2, 2015 7:13:51 AM
The Internet of Things (IoT) is a major topic of discussion. Analysts, technology companies, governments, and more are voicing their opinions on the upcoming IoT revolution. The folks whose opinion is most pertinent, the organizations deploying Internet connected products and services, and their customers, are actually evaluating if IoT truly holds the promise that we all think it does.
1 Comment Click here to read/write comments
Topics: Service Strategy, enterprise value, Internet of Things, customer value, Perspective, service value, enabling technology, IoT
Its Superbowl week, and as always we’re spending a lot of time talking about the teams, strategy, matchups, snacks, and more. It's a fun time, especially if you’re a fan of the New England Patriots or the Seattle Seahawks (sorry Packers fans). However, this year, there seems to be way too much attention being paid to Deflategate and the atmospheric conditions that impact ball pressure. It's all a little media circus.
0 Comments Click here to read/write comments
Topics: Service transformation, deflategate, Perspective, service culture, Superbowl, service priority
Surprising Takeaways from Our Recent Field Service Research
Posted by
Sumair Dutta on Jan 16, 2015 8:40:17 AM
The Service Council, with the aid of the SmartVan community, surveyed over 180 service and manufacturing organizations on the state of their field service businesses. The results are extensive and we are compiling the findings over the coming weeks. Here are some surprising takeaways:
0 Comments Click here to read/write comments
Topics: mobile, Field Service, Trends, video, Perspective, talent