--- title: "Please Welcome the Newest Addition to The Service Council Advisory Board: Chris Westlake" description: The Service Council learns how Diebold is using live video to strengthen field service --- [![The Service Counsil](https://blog.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=1432&height=234&name=tsc-NEW-logo.fw_.png)](http://servicecouncil.com/) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) - [Research](http://servicecouncil.com/research/) - [Full Research Library](http://servicecouncil.com/research/) - [Research Track: Customer Experience](http://servicecouncil.com/about-us/careers/#) - [Research Track: Field Service](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Data & Knowledge](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Innovation & Enabling Technologies](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Strategy & Growth](http://servicecouncil.com/about-us/careers/#) - [Research Track: Service Supply Chain](http://servicecouncil.com/about-us/careers/#) - [Community](http://servicecouncil.com/community/) - [Events](http://servicecouncil.com/events/) - [Blog](http://servicecouncil.com/blog/) - [Join](http://servicecouncil.com/community/registration/) - [TSC Newsletter](https://events.servicecouncil.com/newsletter-access) # The Service Council's Blog # Please Welcome the Newest Addition to The Service Council Advisory Board: Chris Westlake Posted by [John Carroll](https://blog.servicecouncil.com/author/johncarroll) on Mar 3, 2016 12:54:37 PM - [Tweet](https://twitter.com/share) TSC is pleased to announce the newest addition to its Advisory Board: **Chris Westlake - Vice President, Service of RK Mechanical, Inc.** Chris is a longtime colleague and friend of The Service Council's having contributed in his previous services leadership roles with Gerber Scientific and Hach Company (Danaher). Chris delivered a presentation at the 2015 Smarter Services Executive Symposium (Don't forget to register for the 2016 Symposium [here](http://servicecouncil.com/symposium2016/symposium-2016-registration/): September 12-14th, Chicago) on the topic, "A Partnership To Improve Quality”. During which, Chris discussed the partnership fostered between Service, R&D and Operations, tackling topics such as Design for Serviceability, New Product Development and Quality Feedback Loops. The addition of Chris and RK Mechanical to its community and Advisory Board is a conscious effort by The Service Council to create a more diversified Advisory Board and community, welcoming small and medium sized businesses. Often, we have received requests from the community to apply our findings from our research coverage within a small and mid-sized business (SMB) environment. Chris and RK represent an organization who has embraced big business best practices in a SMB environment. We will be covering this very topic in a forthcoming research effort (May) on "Building & Growing a Service Business" (to participate in this research effort, please contact Sumair Dutta [here](mailto:%20sd@servicecouncil.com)). We look forward to Chris' contributions to the community! ## About RK Mechanical, Inc. [(www.rkmi.com)](http://www.rkmi.com) *RK is the Rocky Mountain Region’s top supplier of mechanical and industrial solutions for construction and commercial applications. RK operates six business units: Mechanical, Service, Steel, Energy, Water and Electrical.* *With over 1,200 total employees, our six units often partner on projects, and our combined skill set makes us Colorado’s largest single source for mechanical contracting, manufacturing, steel fabrication, prefabricated construction, facilities maintenance services, electrical expertise as well as water treatment products and solutions. With two locations in Denver and Henderson, Colorado that span 24 acres, we offer more than 185,000 square feet of leading-edge fabrication and project planning facilities.* Topics: [News](https://blog.servicecouncil.com/topic/news), [advisory board](https://blog.servicecouncil.com/topic/advisory-board), [Chris Westlake](https://blog.servicecouncil.com/topic/chris-westlake), [HVAC](https://blog.servicecouncil.com/topic/hvac), [Mechanical](https://blog.servicecouncil.com/topic/mechanical), [Small and Mid-Sized Business](https://blog.servicecouncil.com/topic/small-and-mid-sized-business), [SMB](https://blog.servicecouncil.com/topic/smb) ### Subscribe to Email Updates ## The Service Council ### Who Are We? The Service Council serves as a learning, engagement, and networking platform for the broader community of service and customer management executives. 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